If you believe that you are owed a refund from SWALEC for unused energy, or because of overcharging, then you should contact SWALEC to discuss your concerns. SWALEC will refund you within 30 days, if they are made aware of overcharging. Refund Timeframes If you are a SWALEC customer and you have questions about your refund, there are timeframes that

Npower has approximately 6.5 million customers in the United Kingdom, although RWE AG, npower’s parent company, reports that they serve 5.1 million residential and business customers in the UK. The 6.5 million number is reported by us, because RWE’s estimate has been live since 2012, and does not account for growth between 2012 and 2016. We estimate that npower has

To meet the country’s energy needs, energy suppliers in the UK have to use all of the energy sources available to them to generate enough electricity to meet demand and also provide a contingency. This is called the energy mix. Where your electricity comes from depends on who your supplier is and where you are located in the UK. Let’s

If you are concerned about how your data will be used with smart meters, read on. There’s no doubting that smart meters are poised to bring a huge number of benefits to our lives. Whether it’s the end of estimated bills and nosy meter men, being able to see how much energy you’re using or just the ability to point

If there’s one thing (cost aside) we all hate about our energy companies, then it’s predicted bills and meter readings. Both introduce an unnecessary level of stress that you really shouldn’t have to deal with when you’re just trying to live your life, and, as it turns out, the energy companies agreed. The last few years have seen the gentle

If you have overcharged energy bills, there’s no need to worry – hundreds of thousands of people are overcharged every year by their supplier, and every one of those people are refunded the full amount or have their account in credit. In this article, we will explain what you can do to avoid overcharging and what to do if you

The Energy Savings Opportunity Scheme, or ESOS as it is affectionately known, is big news for big businesses in the UK. On the one hand, it’s a chance for businesses to refine and evaluate their operational and cost efficiencies, and to become more profitable as a result. On the other hand, it’s another piece of legislation, among all the other

The OVO Foundation is a charity with the mission to improve energy access, help young homeless people gain access to independence and improve education. Energy companies are known for a great many things, but their charitable nature typically isn’t one of them. Then again, OVO Energy have always presented themselves as something a little different. With 33% of their energy

Thinking of changing energy supplier? Find out how to switch with our handy guide with everything you need to know – and don’t worry, there’s nothing complicated about it! The rising cost of energy is enough to make even the most financially secure households worry – and there’s no shame in seeking a cheaper, fairer deal. We’ll kick-start our guide

The last decade has seen some incredible transformations in the world of consumer technology. We’ve seen phones become an indispensable tool, personal computing completely revolutionised and much, much more. Now, in 2016, we’re truly entering the era of the ‘Internet of Things’ (IoT). Put simply, the Internet of Things describes a network of devices that all communicate with each other

OVO Energy is committed to making sure its customers are paying the right amounts for their energy. This is especially important if you’re moving home, as details such as this can easily be overlooked at such a busy and stressful time. If you’re an OVO pay as you go customer, here’s what you should do to ensure your energy charges

The Big Six refers to six energy companies in the United Kingdom who control the majority of the energy market by share. Combined, the Big Six serve over 50 million domestic and business customers with gas and electricity, along with other alternative fuels. The big six are also invested in many other smaller energy companies, and so their stranglehold may

Millions of people get their gas & electricity from E.ON, and prepayment is one of the most popular methods. If you have not yet signed up for prepayment, it may be worth doing so. Prepayment offers a high level of control over your energy usage and it’s ideal for those on a budget. If you have recently signed up for

If you have been looking for a better energy deal and you have come across an online energy plan, you probably want to know what one is and what – if any – benefits there are to taking one out. Online energy plans are becoming more and more common as utility companies switch away from the traditional energy tariff system.

If your Scottish Power gas card is not working, call Scottish Gas now on 0843 770 5075 to top up your gas meter on the telephone or to order a new card. Let’s face it, our energy supplier isn’t one of the things we like to think about. In an ideal world, we’d get set up and never have to engage