Standing charges on energy bills are common – but they aren’t exactly welcome. In this guide, you will find out all you need to know about standing charges. This guide also examines why consumers pay standing charges. What are standing charges? Standing charges are fixed costs. Energy suppliers set their own standard charges so yours may be different to somebody

British Gas Boiler IQ is a sensor pack that detects when a boiler stops heating your radiators or generating hot water. Boiler IQ is monitored in real-time by British Gas engineers, who can alert you should your boiler experience any faults, so that any necessary fix can be booked in. Boiler IQ is available to British Gas customers who have

If you are not satisfied with the service you have received from Utilita, then you can make a complaint. To make a complaint with Utilita, all you have to do is contact them. Details for doing this can be found below, to help you make your complaint. Note: Before you make a complaint, we recommend that you read through Utilita’s published

The biggest energy company in the United Kingdom by customer base is British Gas. Owned by Centrica, British Gas has over 20 million residential and business customers. That total number includes gas, electricity, dual fuel and boiler and maintenance customers. British Gas has four times as many customers as Scottish Power and E.ON UK, and more than twice as many

Life can be incredibly expensive. Between food, bills, our housing and whatever else might suddenly spring itself on us, our monthly wage can be stretched pretty thin. As such, when it comes to the end of the month, you might well be wondering “what can I do if I can’t pay my energy bill?” Well, the first thing you should

Gas and electricity supplier E.ON is striving to do more to help customers to understand their bills more clearly. E.ON is one of the largest energy providers in the UK, with approximately five million customers nationwide; and the company wants to ensure that its billing process is as simple and transparent as possible. Here we take a look at one

British Gas pay as you go customers should contact British Gas to notify them about moving move. Moving into a new home can be seamless with regards to your energy plan, but British Gas do need a ‘heads up’ first, so that they can process your request properly. One thing to keep in mind is that you will need a

If you have lost your electricity or gas top up card (also called a KeyPad card, prepayment card or top up key), don’t panic. You can usually collect a new card from your nearest PayPoint store or your nearest Payzone store. All you have to do is tell the shopkeeper that you need a new card. You can find your

If you are dissatisfied by your gas, electricity or dual fuel supply or the service that has been provided to you, the good news is it is easy to make a complaint about your energy supplier and most of the time, complaints are taken seriously enough to warrant a verbal or written response. There are three main ways to make

If you believe that you are owed a refund from SWALEC for unused energy, or because of overcharging, then you should contact SWALEC to discuss your concerns. SWALEC will refund you within 30 days, if they are made aware of overcharging. Refund Timeframes If you are a SWALEC customer and you have questions about your refund, there are timeframes that

Npower has approximately 6.5 million customers in the United Kingdom, although RWE AG, npower’s parent company, reports that they serve 5.1 million residential and business customers in the UK. The 6.5 million number is reported by us, because RWE’s estimate has been live since 2012, and does not account for growth between 2012 and 2016. We estimate that npower has

To meet the country’s energy needs, energy suppliers in the UK have to use all of the energy sources available to them to generate enough electricity to meet demand and also provide a contingency. This is called the energy mix. Where your electricity comes from depends on who your supplier is and where you are located in the UK. Let’s

If there’s one thing (cost aside) we all hate about our energy companies, then it’s predicted bills and meter readings. Both introduce an unnecessary level of stress that you really shouldn’t have to deal with when you’re just trying to live your life, and, as it turns out, the energy companies agreed. The last few years have seen the gentle

The Energy Savings Opportunity Scheme, or ESOS as it is affectionately known, is big news for big businesses in the UK. On the one hand, it’s a chance for businesses to refine and evaluate their operational and cost efficiencies, and to become more profitable as a result. On the other hand, it’s another piece of legislation, among all the other

The OVO Foundation is a charity with the mission to improve energy access, help young homeless people gain access to independence and improve education. Energy companies are known for a great many things, but their charitable nature typically isn’t one of them. Then again, OVO Energy have always presented themselves as something a little different. With 33% of their energy