Author archive for Energy Company Numbers

  • Overcharged energy bills? Here’s what you need to do

    By Energy Company Numbers on March 20, 2018
    If you have overcharged energy bills, there’s no need to worry – hundreds of thousands of people are overcharged every year by their supplier, and every one of those people are refunded the full amount or have their account in credit. In this article, we will explain what you can do to avoid overcharging and what to do if you […]
  • Smart meter data – A guide to your rights and choices

    By Energy Company Numbers on March 19, 2018
    If you are concerned about how your data will be used with smart meters, read on. There’s no doubting that smart meters are poised to bring a huge number of benefits to our lives. Whether it’s the end of estimated bills and nosy meter men, being able to see how much energy you’re using or just the ability to point […]
  • How to get a refund from SWALEC

    By Energy Company Numbers on March 17, 2018
    If you believe that you are owed a refund from SWALEC for unused energy, or because of overcharging, then you should contact SWALEC to discuss your concerns. SWALEC will refund you within 30 days, if they are made aware of overcharging. Refund Timeframes If you are a SWALEC customer and you have questions about your refund, there are timeframes that […]
  • How to add credit manually with OVO Energy

    By Energy Company Numbers on March 15, 2018
    If you are a PAYG (pay-as-you-go) customer of OVO Energy, and your PAYG account has not automatically topped up via PayPoint, then you can add credit manually. There are two ways how to do this: 1) Add credit via your IHD (In-Home Display), or 2) Add credit via your smart meter keypad. Please note that the following instructions assume that […]
  • Refunds and Scottish Power – A guide for customers

    By Energy Company Numbers on March 10, 2018
    If you are a customer of Scottish Power, this article has been written to benefit you. It answers the most frequently asked questions about Scottish Power refunds. Please note that while we are not Scottish Power, we have used the information freely available online to create this guide. We hope that it helps you. If it does, please feel free to […]
  • Moving home with Npower guide

    By Energy Company Numbers on March 6, 2018
    Are you moving home with Npower? If so, here’s everything you need to know about doing so! There are a few key things that you need to know and things to consider when you are preparing to move home with Npower. The first thing you need to know it that usually, switching your address around does not ordinarily result in […]
  • How to make a complaint with Utilita

    By Energy Company Numbers on March 6, 2018
    If you are not satisfied with the service you have received from Utilita, then you can make a complaint. To make a complaint with Utilita, all you have to do is contact them. Details for doing this can be found below, to help you make your complaint. Note: Before you make a complaint, we recommend that you read through Utilita’s published […]
  • What is the Domestic Renewable Heat Incentive (RHI)?

    By Energy Company Numbers on March 5, 2018
    The Domestic Renewable Heat Incentive, or RHI, is a Government scheme set up to encourage people to install renewable heating technologies in their homes. The aim of the scheme is to help people reduce their carbon footprint. The incentive of the scheme is that each quarter, the Government will pay you a cash sum based on the amount of clean […]
  • How to move home with British Gas as a pay-as-you-go customer

    By Energy Company Numbers on March 1, 2018
    British Gas pay as you go customers should contact British Gas to notify them about moving move. Moving into a new home can be seamless with regards to your energy plan, but British Gas do need a ‘heads up’ first, so that they can process your request properly. One thing to keep in mind is that you will need a […]
  • What is the UK energy mix?

    By Energy Company Numbers on February 28, 2018
    To meet the country’s energy needs, energy suppliers in the UK have to use all of the energy sources available to them to generate enough electricity to meet demand and also provide a contingency. This is called the energy mix. Where your electricity comes from depends on who your supplier is and where you are located in the UK. Let’s […]

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