Help and advice

  • What is an In-Home Display (IHD)?

    By Energy Company Numbers on January 3, 2018
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    An In-Home Display (IHD) is a device with a touchscreen that communicates with a smart meter to display energy consumption statistics in real-time. IHDs are battery-powered and portable, so they can be placed in any room of the home, to help you monitor your energy use.  IHDs operate separately to, but in conjunction with, smart meters. You can think of […]
  • How do I know if I am on the right First Utility tariff?

    By Energy Company Numbers on January 2, 2018
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    A price change and a tariff change are not one in the same. It is important that you are informed in what constitutes and price change and what constitutes and tariff change. Call First Utility customer service If you have landed on this article and you wish to contact First Utility, you can use the number above. When a price […]
  • How to make a complaint with Utilita

    By Energy Company Numbers on January 1, 2018
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    If you are not satisfied with the service you have received from Utilita, then you can make a complaint. To make a complaint with Utilita, all you have to do is contact them. Details for doing this can be found below, to help you make your complaint. Note: Before you make a complaint, we recommend that you read through Utilita’s published […]
  • Standing charges on your energy bills guide

    By Energy Company Numbers on December 31, 2017
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    Standing charges on energy bills are common – but they aren’t exactly welcome. In this guide, you will find out all you need to know about standing charges. This guide also examines why consumers pay standing charges. What are standing charges? Standing charges are fixed costs. Energy suppliers set their own standard charges so yours may be different to somebody […]
  • Refunds and Scottish Power – A guide for customers

    By Energy Company Numbers on December 26, 2017
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    If you are a customer of Scottish Power, this article has been written to benefit you. It answers the most frequently asked questions about Scottish Power refunds. Please note that while we are not Scottish Power, we have used the information freely available online to create this guide. We hope that it helps you. If it does, please feel free to […]
  • Ovo Energy’s Ofgem Scrutiny and more in the news

    By Energy Company Numbers on December 18, 2017
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    Getting to the latest news that matters about any subject can be difficult, but when it comes to our energy companies, it can be even harder. These are companies who provide the heat that keeps up warm, the electricity which keeps us fed and who’s rising or falling profits can mean the difference between saving one month and losing money […]
  • What to do if you can’t pay your energy bill

    By Energy Company Numbers on December 17, 2017
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    Life can be incredibly expensive. Between food, bills, our housing and whatever else might suddenly spring itself on us, our monthly wage can be stretched pretty thin. As such, when it comes to the end of the month, you might well be wondering “what can I do if I can’t pay my energy bill?” Well, the first thing you should […]
  • Switching to SWALEC – how to switch to SWALEC

    By Energy Company Numbers on December 14, 2017
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    If you live in Wales or the Merseyside region of England, you can choose SWALEC as your supplier of gas and/ or electricity. SWALEC is part of the public listed company SSE, one of the UK’s largest energy suppliers, which has 9.5 million customers nationwide. Choosing SWALEC as your gas and electricity supplier is hassle-free – the company prides itself […]
  • Ovo Energy: growth and service

    By Energy Company Numbers on December 13, 2017
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    Ovo Energy: Growth and Service Sometimes, with the large energy companies, you feel as if you are just a number. Impersonal service and high prices are all par for the course, so it’s no wonder that so many of us are looking for other alternatives. Fortunately, there are some energy companies that still build their business on customer service and […]
  • What is the OVO Foundation?

    By Energy Company Numbers on December 12, 2017
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    Energy companies are known for a great many things, but their charitable nature typically isn’t one of them. Then again, OVO Energy have always presented themselves as something a little different. With 33% of their energy coming from renewables as standard or 100% for a small extra charge, they’re greener than most. However, it’s their award winning customer service which […]

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