Helpful Advice and Guides

  • Is there a special tariff for EDF customers who are on benefits?

    If you are on benefits, such as income support, then you may be looking for information about whether or not EDF Energy offers a special tariff for customers on benefits. If you are on benefits, be that Income Support or Child Allowance, it is worth contacting EDF to discuss your needs. Unfortunately, we have some bad news, because EDF Energy do not

  • How to add credit manually with OVO Energy

    If you are a PAYG (pay-as-you-go) customer of OVO Energy, and your PAYG account has not automatically topped up via PayPoint, then you can add credit manually. There are two ways how to do this: 1) Add credit via your IHD (In-Home Display), or 2) Add credit via your smart meter keypad. Please note that the following instructions assume that

  • Your guide to the smart meter rollout in the UK

    Smart meters are, for the moment, not very widely adopted. Only an estimated 50,000 homes have them installed, and that’s nothing compared to the 26 million plus households in the UK – but more households will get them soon. Tens of millions of households, in fact. In our guide “what are smart meters”, we addressed what smart meters are and

  • Is Dual Fuel Cheaper?

    Energy prices are the highest they’ve ever been, and the ‘big six’ seem intent on squeezing every last penny out of homeowners and businesses. But are consumers missing a trick? Could you save money with a dual fuel energy tariff? Is dual fuel cheaper? Dual fuel energy tariffs combine both gas and electricity energy sources into one tariff. The point

  • What is cavity wall insulation?

    If you have been looking for ways to make your home more energy efficient and to reduce your carbon footprint, then you will have almost certainly come across something called cavity wall insulation. But what is cavity wall insulation, and how do you get it? What is cavity wall insulation? Cavity wall insulation refers to a form of insulation that is

  • Smart meter data – A guide to your rights and choices

    By Energy Company Numbers on March 25, 2022 in Help and advice

    If you are concerned about how your data will be used with smart meters, read on. There’s no doubting that smart meters are poised to bring a huge number of benefits to our lives. Whether it’s the end of estimated bills and nosy meter men, being able to see how much energy you’re using or just the ability to point

  • What is an In-Home Display (IHD)?

    An In-Home Display (IHD) is a device with a touchscreen that communicates with a smart meter to display energy consumption statistics in real-time. IHDs are battery-powered and portable, so they can be placed in any room of the home, to help you monitor your energy use.  IHDs operate separately to, but in conjunction with, smart meters. You can think of

  • EDF – How to Complain

    By Energy Company Numbers on February 10, 2022 in edf, Help and advice

    EDF are a French-owned energy company with over 5.7 million customers in the UK. That makes them a member of the so-called ‘Big Six’ major players in the UK energy market. It was formed in 2002 following the acquisition and mergers of SEEBOARD Plc, London Electricity Plc, SWED Energy Plc and two coal-fired power stations and one combined cycle gas turbine power station. So, with 5.7

  • What is the UK energy mix?

    By Energy Company Numbers on January 26, 2022 in Help and advice

    To meet the country’s energy needs, energy suppliers in the UK have to use all of the energy sources available to them to generate enough electricity to meet demand and also provide a contingency. This is called the energy mix. Where your electricity comes from depends on who your supplier is and where you are located in the UK. Let’s

  • Your guide to regional energy prices

    By Energy Company Numbers on January 1, 2022 in Help and advice

    Your post code has an impact on the amount you pay for your gas and electricity. Different regions of the United Kingdom pay different energy prices per kWh. In this regional energy price guide, you will find out why this is the case and what the regional price differences are. So, let’s start with the most obvious question: Why are

  • Utilita Energy News Roundup August 2021

    This summer has been sponsorship season for Utilita Energy, with the energy supplier extending its partnerships with two major football teams. The company is already one of the UK’s most popular energy providers and one of the fastest-growing independent companies in the sector, but it will be hoping these high-profile arrangements will continue to get the word out about its

  • SSE Swalec Review: Time to Switch?

    By Energy Company Numbers on August 12, 2021 in Help and advice

    Many households make the mistake of sticking with the same energy provider, but in many cases, switching is a no-brainer — it can often save you money and bag you a better service.  Whether you’re ahead of the game or you’re just curious about what providers are out there, SSE SWALEC will almost certainly have crossed your radar. Here are

  • How to make a complaint about your energy supplier

    If you are dissatisfied by your gas, electricity or dual fuel supply or the service that has been provided to you, the good news is it is easy to make a complaint about your energy supplier and most of the time, complaints are taken seriously enough to warrant a verbal or written response. There are three main ways to make

  • British Gas Hive Active Heating thermostat guide

    Hive Active Heating is a live thermostat that uses a Wi-Fi connection to allow home owners to adjust the temperature in their home through a mobile device, such as a tablet computer or smartphone. The main benefit of having this device installed is that you will have far greater control over the temperature in your home, with the ability to

  • How to make a complaint with First Utility

    First Utility is the largest independent energy supplier in the UK, supplying energy to millions of domestic customers. The scale of First Utility’s operations means that there are cases where people need to get in touch with them to make a complaint. If you are wondering how to make a complaint with First Utility, the following information will help you.

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