An In-Home Display (IHD) is a device with a touchscreen that communicates with a smart meter to display energy consumption statistics in real-time. IHDs are battery-powered and portable, so they can be placed in any room of the home, to help you monitor your energy use.  IHDs operate separately to, but in conjunction with, smart meters. You can think of

If you are on benefits, such as income support, then you may be looking for information about whether or not EDF Energy offers a special tariff for customers on benefits. If you are on benefits, be that Income Support or Child Allowance, it is worth contacting EDF to discuss your needs. Unfortunately, we have some bad news, because EDF Energy do not

Whether you are switching to E.ON or you are an existing customer, changing or renewing your tariff need not be a difficult or time consuming process. It’s relatively easy to renew your tariff, however, there are details that you need to be aware of to ensure that you avoid common mistakes and make the process as smooth as possible. Below

You can switch tariff with First Utility when your existing tariff ends. First Utility should notify you in accordance with Ofgem rules 42-49 days before the end of your plan, to give you chance to switch. It is your consumer right to switch to a cheaper tariff if one is available. You can continue with First Utility as your supplier,

SSE is, in 2019, one of the biggest energy companies in the UK with over 8.5 million people taking gas and electricity from the company every day. Formed from the merger of the North of Scotland Hydro-Electric Board and the Southern Electric Board in 1998, Scottish and Southern Energy (SSE) quickly began expanding operations with a number of acquisitions. In

If you are a customer of Scottish Power, this article has been written to benefit you. It answers the most frequently asked questions about Scottish Power refunds. Please note that while we are not Scottish Power, we have used the information freely available online to create this guide. We hope that it helps you. If it does, please feel free to

The Government Home Discount Scheme, otherwise known as The Warm Home Discount Scheme, was introduced in 2014 and came into force in 2015. This scheme allows home owners to benefit from £140 off their electricity bill for Winter. The existing dedicated support for low income and vulnerable households will be maintained until March 2017. We have received quite a few enquiries

Your post code has an impact on the amount you pay for your gas and electricity. Different regions of the United Kingdom pay different energy prices per kWh. In this regional energy price guide, you will find out why this is the case and what the regional price differences are. So, let’s start with the most obvious question: Why are

Energy prices are the highest they’ve ever been, and the ‘big six’ seem intent on squeezing every last penny out of homeowners and businesses. But are consumers missing a trick? Could you save money with a dual fuel energy tariff? Is dual fuel cheaper? Dual fuel energy tariffs combine both gas and electricity energy sources into one tariff. The point

If you are a PAYG (pay-as-you-go) customer of OVO Energy, and your PAYG account has not automatically topped up via PayPoint, then you can add credit manually. There are two ways how to do this: 1) Add credit via your IHD (In-Home Display), or 2) Add credit via your smart meter keypad. Please note that the following instructions assume that

Standing charges on energy bills are common – but they aren’t exactly welcome. In this guide, you will find out all you need to know about standing charges. This guide also examines why consumers pay standing charges. What are standing charges? Standing charges are fixed costs. Energy suppliers set their own standard charges so yours may be different to somebody

British Gas Boiler IQ is a sensor pack that detects when a boiler stops heating your radiators or generating hot water. Boiler IQ is monitored in real-time by British Gas engineers, who can alert you should your boiler experience any faults, so that any necessary fix can be booked in. Boiler IQ is available to British Gas customers who have

If you are not satisfied with the service you have received from Utilita, then you can make a complaint. To make a complaint with Utilita, all you have to do is contact them. Details for doing this can be found below, to help you make your complaint. Note: Before you make a complaint, we recommend that you read through Utilita’s published

The biggest energy company in the United Kingdom by customer base is British Gas. Owned by Centrica, British Gas has over 20 million residential and business customers. That total number includes gas, electricity, dual fuel and boiler and maintenance customers. British Gas has four times as many customers as Scottish Power and E.ON UK, and more than twice as many

Life can be incredibly expensive. Between food, bills, our housing and whatever else might suddenly spring itself on us, our monthly wage can be stretched pretty thin. As such, when it comes to the end of the month, you might well be wondering “what can I do if I can’t pay my energy bill?” Well, the first thing you should