Helpful Advice and Guides

  • How to leave First Utility

    If you are already a customer of First Utility but you want to leave then there are options that you have available. It is necessary that you contact First Utility right away once you determine that you want to leave. This will allow First Utility to give you offers that might entice you to stay on as a customer. For

  • What is cavity wall insulation?

    By Energy Company Numbers on January 23, 2018 in Help and advice

    If you have been looking for ways to make your home more energy efficient and to reduce your carbon footprint, then you will have almost certainly come across something called cavity wall insulation. But what is cavity wall insulation, and how do you get it? What is cavity wall insulation? Cavity wall insulation refers to a form of insulation that is

  • SWALEC history and current market position

    By Energy Company Numbers on January 10, 2018 in Help and advice

    Our energy providers are the backbone of our day to day life. Whether we think about them or not, it’s hard to deny that without them, we’d be completely lost. From the first cup of tea in the morning to a hot bath before bed, energy is the key to a functional home life. They become even more important than

  • My boiler has lost water pressure. What can I do?

    By Energy Company Numbers on January 5, 2018 in Help and advice

    Whilst many consumers don’t fully understand the issue of water pressure in boilers, they know enough to become concerned when the needle on the dial drops unexpectedly. Loss of water pressure is a symptom that there are problems with your boiler – or more likely, your pipework. Don’t panic. In some cases it is easy to fix yourself. Water pressure

  • Who are the independent energy suppliers?

    By Energy Company Numbers on January 4, 2018 in Help and advice

    Forget the Big Six – the best gas, electricity and dual fuel deals are offered by independent energy suppliers, most of whom have popped up over the last five years. But who are they, and do they really offer a real-world alternative to household names like British Gas and E.ON? In this article, you’ll find out. The British energy market is

  • What is an In-Home Display (IHD)?

    By Energy Company Numbers on January 3, 2018 in Help and advice

    An In-Home Display (IHD) is a device with a touchscreen that communicates with a smart meter to display energy consumption statistics in real-time. IHDs are battery-powered and portable, so they can be placed in any room of the home, to help you monitor your energy use.  IHDs operate separately to, but in conjunction with, smart meters. You can think of

  • How do I know if I am on the right First Utility tariff?

    A price change and a tariff change are not one in the same. It is important that you are informed in what constitutes and price change and what constitutes and tariff change. Call First Utility customer service If you have landed on this article and you wish to contact First Utility, you can use the number above. When a price

  • What is Economy 7?

    By Energy Company Numbers on January 2, 2018 in Help and advice

    Economy 7 is a type of energy tariff that offers different pricing options for electricity depending on the time of day or night. This type of tariff functions in a similar way to peak and off-peak phone calls. All electricity that is used during the night time hours has a lower price. Why Economy 7? The reason that this tariff

  • Npower Meter Readings – Payment Options when Moving Home

    Now celebrating their 17th year, the company formerly known as Innogy have, via a series of takeovers, become a member of the UK’s ‘Big Six’ energy suppliers with over 3.1 million customers relying on them for energy every day. In 2002, Npower were bought out by RWE of Germany, who named the business RWE Npower and spun off the renewable

  • Ovo Energy’s Ofgem Scrutiny and more in the news

    By Energy Company Numbers on December 18, 2017 in Help and advice

    Getting to the latest news that matters about any subject can be difficult, but when it comes to our energy companies, it can be even harder. These are companies who provide the heat that keeps up warm, the electricity which keeps us fed and who’s rising or falling profits can mean the difference between saving one month and losing money

  • Switching to SWALEC – how to switch to SWALEC

    By Energy Company Numbers on December 14, 2017 in Help and advice

    If you live in Wales or the Merseyside region of England, you can choose SWALEC as your supplier of gas and/ or electricity. SWALEC is part of the public listed company SSE, one of the UK’s largest energy suppliers, which has 9.5 million customers nationwide. Choosing SWALEC as your gas and electricity supplier is hassle-free – the company prides itself

  • Ovo Energy: growth and service

    By Energy Company Numbers on December 13, 2017 in Help and advice

    Ovo Energy: Growth and Service Sometimes, with the large energy companies, you feel as if you are just a number. Impersonal service and high prices are all par for the course, so it’s no wonder that so many of us are looking for other alternatives. Fortunately, there are some energy companies that still build their business on customer service and

  • OVO Energy Refer a Friend Guide

    By Energy Company Numbers on December 11, 2017 in Help and advice

    OVO Energy Refer a Friend is a unique reward scheme, where an OVO Energy customer can get a £25 gift card by referring a friend who then takes on OVO as their energy supplier. You can refer a friend at this page, and if your friend takes on OVO as their supplier, then you will be rewarded with your choice

  • How to make a complaint with EDF Energy

    By Energy Company Numbers on December 7, 2017 in edf, Help and advice

    Making a complaint with EDF Energy is straight-forward. All you need to do is follow the steps outlined below. EDF Energy tries its best to ensure that all customer complaints are handled swiftly and efficiently with a positive outcome for the customer. You can make a complaint with EDF about your account, a recent bill, the quality of the service

  • British Gas Hive Active Heating thermostat guide

    Hive Active Heating is a live thermostat that uses a Wi-Fi connection to allow home owners to adjust the temperature in their home through a mobile device, such as a tablet computer or smartphone. The main benefit of having this device installed is that you will have far greater control over the temperature in your home, with the ability to

  • How to apply for the ScottishPower Hardship Fund

    How to apply for the ScottishPower Hardship Fund The energy provider ScottishPower has established a Hardship Fund to help customers who are struggling to pay their energy debts, as part of its commitment to the fair treatment of its customers. Here we take a look at what the Hardship Fund is, who is eligible and how to apply. What is

  • How to Qualify for a First Utility Cosy Thermostat

    First Utility customers can call 0843 770 5059 to speak to a First Utility Expert about the Cosy thermostat. The First Utility Cosy Thermostat is not a smart meter. Instead, the Cosy offers First Utility customers a better way of controlling their energy because with Cosy you can control your heating via a smartphone, tablet or PC, so long as you have

  • Co-op Energy Prepayment Process

    By Energy Company Numbers on October 23, 2017 in Help and advice

    Prepayment meters allow you to pay for your energy before you use it, by adding more credit to your meter as required. This can be an effective way to manage your energy usage more efficiently and avoid large bills. Co-op Energy aims to make the prepayment process as simple as possible for customers. Here we break down the process step

  • EDF Priority Services Register – Helpful Information

    By Energy Company Numbers on October 19, 2017 in edf, Help and advice

    As part of its commitment to ensuring the fair treatment of all its customers, EDF Energy offers a range of Priority Services, designed to provide customers with any help and support they need regarding their energy supply. So what are these Priority Services, and how can EDF customers access them? Who can access Priority Services? Priority Services can be accessed

  • Utilita Energy Tariffs Explained

    By Energy Company Numbers on October 18, 2017 in Help and advice

    On April 1st 2017, UK energy supplier Utilita changed the prices on all of its gas and electricity tariffs. This will affect Utilita customers in different ways. Here we take a look at why the measures have been put in place, and how they will affect you. Why have the prices changed? The tariffs have been changed for several different

  • How to send a meter reading to Npower

    By Energy Company Numbers on October 15, 2017 in Help and advice, npower

    Sending a meter reading is an option that all npower customers have available. This is designed to be the simple and easy method for paying for your exact energy use. It is possible to send your meter reading online. All you have to do is begin by making an account that can be used to send in your meter readings.

  • Latest First Utility News, October.

    First Utility might well be one of the newest energy companies in the UK, launched just nine years ago, but it’s developed a well earned and sizable user base. Today they’re the largest energy company outside the ‘Big Six’ providers of British Gas, EDF, npower, E.ON, Scottish Power and SSE. That remarkable growth has come off the back of a

  • Replacement Utilita top-up cards

    By Energy Company Numbers on October 7, 2017 in Help and advice

    Utilita top-ups are made easy with online, SMS and phone options available. If you have lost your Utilita top-up card, or if your top-up card has stopped working, then you can request a replacement top-up card from Utilita. Utilita replacement top-up cards incur a charge of £6, and they take around 8 days to arrive by post. Utilita top-up cards

  • Latest British Gas News, October

    When it comes to Britain’s energy companies, there are none which can boast the scale, brand recognition and history of British Gas. British Gas trace their history back to the Gas Light and Coke Company, the very first public utility company in the world. Founded by Frederick Albert Winsor and incorporated by the Royal Charter on the 30th of April,

  • Renewable energy explained

    By Energy Company Numbers on September 1, 2017 in Help and advice

    The term ‘renewable energy’ is an all-encompassing term which describes energy that is not finite. The majority of our energy needs on earth right now are met by non-renewable sources, such as fossil fuels. Oil, coal and gas are all products of millions of years of biological decomposition; they are not infinite, and will eventually run out. Even nuclear power

  • No gas with British Gas pay as you go meter?

    No gas? No problem. In this guide, we will help you get your gas supply up and running again and you will find out why your British Gas pay as you go meter has stopped working as it should. If you have a British Gas pay as you go meter and no gas, there are four reasons why this may

  • Big Six alternatives – 6 Suppliers to Consider

    The Big Six dominate the energy industry. British Gas, SSE, npower, e. on, EDF and Scottish Power control the British energy market, with an 80 per cent share. However, there are alternatives. Big six alternatives come by way of independent suppliers, who are doing very well in the current climate. Every year, millions of people switch from the big six

  • The CMA energy reforms: What will it mean for you?

    Back in 2012, consumer group Which? called for an investigation into energy bills, and why so many households were overpaying for their gas and electricity in the UK (1). After some initial probing by OFGEM, the project was eventually handed over to the Competitions and Markets Authority (CMA), who launched a full inquiry in early 2014 (2). Last week, that inquiry was

  • What should I do if my energy tariff is ending?

    Your energy supplier has to send you notice of your energy tariff ending 42-49 days before the end of your plan in accordance with Ofgem regulations. So you should be given ample time to make a decision about what to do next. If your tariff is ending soon and you have received no notice from your supplier, then you should

  • What is the Government ECO programme?

    The Government ECO programme is a five-year programme requiring energy suppliers to help home-owners make their homes more energy efficient. The programme replaced two schemes, the Carbon Emissions Reduction Target (CERT) and the Community Energy Saving Programme (CESP), and the Government has recently extended the ECO scheme to March 2017. The ECO programme is officially known as the Energy Company Obligation (ECO). It

  • Scottish Power for Businesses

    Scottish Power was founded in 1990 in preparation of the privatisation of the-then state owned Scottish electricity industry. Formed from the merger of the South of Scotland Electricity Board and the North of Scotland Hydro Board, ScottishPower later acquired MANWEB in 1995 before diversifying into the water supply business with the purchase of Southern Water. More mergers came before a

  • How to make a complaint with First Utility

    First Utility is the largest independent energy supplier in the UK, supplying energy to millions of domestic customers. The scale of First Utility’s operations means that there are cases where people need to get in touch with them to make a complaint. If you are wondering how to make a complaint with First Utility, the following information will help you.

  • What are smart meters?

    By Energy Company Numbers on April 10, 2017 in Help and advice

    Smart meters are well publicised by energy suppliers at the moment, but what are smart meters? How do they work? Why should you even care? In this guide, we’ll explain everything you need to know about smart meters – with information on how to get one. Our relationship with energy has for too long been one-sided. We’ve relied on basic

  • British Gas Eco Credentials

    British Gas are the oldest energy company in the entire world, tracing its lineage back to the Gas Like and Coke Company, the first public utility company in 1812. Continuing to thrive over the next 136 years, it acquired or merged with dozens of smaller companies, before eventually being taken into public ownership with the passing of the Gas Act

  • British Gas for Businesses

    British Gas are the oldest energy company in the entire world, tracing its lineage back to the Gas Like and Coke Company, the first public utility company in 1812. Continuing to thrive over the next 136 years, it acquired or merged with dozens of smaller companies, before eventually being taken into public ownership with the passing of the Gas Act

  • SSE Eco Credentials

    SSE are one of the biggest energy companies in the UK with over 8.5 million people taking gas and electricity from the company every day. Formed from the merger of the North of Scotland Hydro-Electric Board and the Southern Electric Board in 1998, Scottish and Southern Energy (SSE) quickly began expanding operations with a number of acquisitions. In 2010, it

  • Yorkshire Water company history and facts

    By Energy Company Numbers on March 30, 2017 in Help and advice

    Clean water is, without a doubt, the backbone of a functional civilisation. We can do without heating or electricity for a number of days, but if the water stopped for 24 hours, then anarchy would break out across the country. As such, the ten regional water companies in the UK, Yorkshire Water have a huge responsibility to ensure that not

  • ScottishPower Meter Readings and Bill Payment Options

    ScottishPower Meter Readings – Payment Options – Moving Home ScottishPower was founded in 1990 in preparation of the privatisation of the-then state owned Scottish electricity industry. Formed from the merger of the South of Scotland Electricity Board and the North of Scotland Hydro Board, ScottishPower later acquired MANWEB in 1995 before diversifying into the water supply business with the purchase

  • EON for Businesses

    By Energy Company Numbers on March 22, 2017 in eon, Help and advice

    With over 33 million customers around Europe, and over 5 million customers in the UK, plus many more business customers, EON are one of the biggest energy suppliers in the nation. Formed as Powergen in 1989 as a PLC wholly owned by the UK government, the company was sold to investors in 1991, expanding considerably by acquiring the East Midlands

  • Airtricity: A greener Alternative? UPDATED

    By Energy Company Numbers on March 18, 2017 in Help and advice

    Ireland is known as the Emerald Isle, famed for its lush green countryside. In fact, the name goes all the way back to William Drennan, the 18th-century Irish poet who was the first one to refer to Ireland as the Emerald Isle in his poem ‘When Erin First Rose’. Now, Ireland is set to lay claim to the Emerald title

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