If you have been looking for ways to make your home more energy efficient and to reduce your carbon footprint, then you will have almost certainly come across something called cavity wall insulation. But what is cavity wall insulation, and how do you get it? What is cavity wall insulation? Cavity wall insulation refers to a form of insulation that is

Now celebrating their 17th year, the company formerly known as Innogy have, via a series of takeovers, become a member of the UK’s ‘Big Six’ energy suppliers with over 3.1 million customers relying on them for energy every day. In 2002, Npower were bought out by RWE of Germany, who named the business RWE Npower and spun off the renewable

OVO Energy Refer a Friend is a unique reward scheme, where an OVO Energy customer can get a £25 gift card by referring a friend who then takes on OVO as their energy supplier. You can refer a friend at this page, and if your friend takes on OVO as their supplier, then you will be rewarded with your choice

If you live in Wales or the Merseyside region of England, you can choose SWALEC as your supplier of gas and/ or electricity. SWALEC is part of the public listed company SSE, one of the UK’s largest energy suppliers, which has 9.5 million customers nationwide. Choosing SWALEC as your gas and electricity supplier is hassle-free – the company prides itself

Prepayment meters allow you to pay for your energy before you use it, by adding more credit to your meter as required. This can be an effective way to manage your energy usage more efficiently and avoid large bills. Co-op Energy aims to make the prepayment process as simple as possible for customers. Here we break down the process step

Making a complaint with EDF Energy is straight-forward. All you need to do is follow the steps outlined below. EDF Energy tries its best to ensure that all customer complaints are handled swiftly and efficiently with a positive outcome for the customer. You can make a complaint with EDF about your account, a recent bill, the quality of the service

A price change and a tariff change are not one in the same. It is important that you are informed in what constitutes and price change and what constitutes and tariff change. Call First Utility customer service If you have landed on this article and you wish to contact First Utility, you can use the number above. When a price

Are British Gas smart meters free? Yes, British Gas smart meters are free. They are being offered by British Gas as part of a nationwide upgrade. To get a British Gas smart meter, contact British Gas by phone or email. British Gas will establish your eligibility for you, and then book in your smart meter installation. Smart meters are supplied

Are British Gas boilers expensive? We recently received a question from a lady named Emma Wilkinson, who wanted to know whether a quote she received from British Gas for a new boiler was value for money. The question was as follows: “Hi ECN, I have been quoted £4,000 for a boiler from British Gas. The quote is for the supply

If you are on benefits, such as income support, then you may be looking for information about whether or not EDF Energy offers a special tariff for customers on benefits. If you are on benefits, be that Income Support or Child Allowance, it is worth contacting EDF to discuss your needs. Unfortunately, we have some bad news, because EDF Energy do not

You can switch tariff with First Utility when your existing tariff ends. First Utility should notify you in accordance with Ofgem rules 42-49 days before the end of your plan, to give you chance to switch. It is your consumer right to switch to a cheaper tariff if one is available. You can continue with First Utility as your supplier,

If you are a customer of Scottish Power, this article has been written to benefit you. It answers the most frequently asked questions about Scottish Power refunds. Please note that while we are not Scottish Power, we have used the information freely available online to create this guide. We hope that it helps you. If it does, please feel free to

The Government Home Discount Scheme, otherwise known as The Warm Home Discount Scheme, was introduced in 2014 and came into force in 2015. This scheme allows home owners to benefit from £140 off their electricity bill for Winter. The existing dedicated support for low income and vulnerable households will be maintained until March 2017. We have received quite a few enquiries

Your post code has an impact on the amount you pay for your gas and electricity. Different regions of the United Kingdom pay different energy prices per kWh. In this regional energy price guide, you will find out why this is the case and what the regional price differences are. So, let’s start with the most obvious question: Why are

If you are a PAYG (pay-as-you-go) customer of OVO Energy, and your PAYG account has not automatically topped up via PayPoint, then you can add credit manually. There are two ways how to do this: 1) Add credit via your IHD (In-Home Display), or 2) Add credit via your smart meter keypad. Please note that the following instructions assume that