Standing charges on your energy bills guide
By Energy Company Numbers on June 10, 2021 in Help and adviceStanding charges on energy bills are common – but they aren’t exactly welcome. In this guide, you will find out all you need to know about standing charges. This guide also examines why consumers pay standing charges. What are standing charges? Standing charges are fixed costs. Energy suppliers set their own standard charges so yours may be different to somebody
Keep Reading025What is British Gas Boiler IQ?
British Gas Boiler IQ is a sensor pack that detects when a boiler stops heating your radiators or generating hot water. Boiler IQ is monitored in real-time by British Gas engineers, who can alert you should your boiler experience any faults, so that any necessary fix can be booked in. Boiler IQ is available to British Gas customers who have
Are British Gas smart meters free?
Are British Gas smart meters free? Yes, British Gas smart meters are free. They are being offered by British Gas as part of a nationwide upgrade. To get a British Gas smart meter, contact British Gas by phone or email. British Gas will establish your eligibility for you, and then book in your smart meter installation. Smart meters are supplied
Are British Gas boilers expensive?
Are British Gas boilers expensive? We recently received a question from a lady named Emma Wilkinson, who wanted to know whether a quote she received from British Gas for a new boiler was value for money. The question was as follows: “Hi ECN, I have been quoted £4,000 for a boiler from British Gas. The quote is for the supply
How to top up your E.ON prepayment meter
Millions of people get their gas & electricity from E.ON, and prepayment is one of the most popular methods. If you have not yet signed up for prepayment, it may be worth doing so. Prepayment offers a high level of control over your energy usage and it’s ideal for those on a budget. If you have recently signed up for
How to Complain to SSE
By Energy Company Numbers on August 5, 2020 in Help and adviceSSE is, in 2019, one of the biggest energy companies in the UK with over 8.5 million people taking gas and electricity from the company every day. Formed from the merger of the North of Scotland Hydro-Electric Board and the Southern Electric Board in 1998, Scottish and Southern Energy (SSE) quickly began expanding operations with a number of acquisitions. In
No gas with British Gas pay as you go meter?
No gas? No problem. In this guide, we will help you get your gas supply up and running again and you will find out why your British Gas pay as you go meter has stopped working as it should. If you have a British Gas pay as you go meter and no gas, there are four reasons why this may
Npower Meter Readings – Payment Options when Moving Home
Now celebrating their 17th year, the company formerly known as Innogy have, via a series of takeovers, become a member of the UK’s ‘Big Six’ energy suppliers with over 3.1 million customers relying on them for energy every day. In 2002, Npower were bought out by RWE of Germany, who named the business RWE Npower and spun off the renewable
How to get a refund from SWALEC
By Energy Company Numbers on March 4, 2020 in Help and adviceIf you believe that you are owed a refund from SWALEC for unused energy, or because of overcharging, then you should contact SWALEC to discuss your concerns. SWALEC will refund you within 30 days, if they are made aware of overcharging. Refund Timeframes If you are a SWALEC customer and you have questions about your refund, there are timeframes that
Renewing E.ON tariffs guide
Whether you are switching to E.ON or you are an existing customer, changing or renewing your tariff need not be a difficult or time consuming process. It’s relatively easy to renew your tariff, however, there are details that you need to be aware of to ensure that you avoid common mistakes and make the process as smooth as possible. Below
Replacement Utilita top-up cards
By Energy Company Numbers on September 2, 2019 in Help and adviceUtilita top-ups are made easy with online, SMS and phone options available. If you have lost your Utilita top-up card, or if your top-up card has stopped working, then you can request a replacement top-up card from Utilita. Utilita replacement top-up cards incur a charge of £6, and they take around 8 days to arrive by post. Utilita top-up cards
SWALEC history and current market position
By Energy Company Numbers on May 22, 2019 in Help and adviceOur energy providers are the backbone of our day to day life. Whether we think about them or not, it’s hard to deny that without them, we’d be completely lost. From the first cup of tea in the morning to a hot bath before bed, energy is the key to a functional home life. They become even more important than
Scottish Power Gas Card Not Working? Here’s How to fix it
If your Scottish Power gas card is not working, call Scottish Gas now on 0843 770 5075 to top up your gas meter on the telephone or to order a new card. Let’s face it, our energy supplier isn’t one of the things we like to think about. In an ideal world, we’d get set up and never have to engage
Overcharged energy bills? Here’s what you need to do
By Energy Company Numbers on April 20, 2019 in Help and adviceIf you have overcharged energy bills, there’s no need to worry – hundreds of thousands of people are overcharged every year by their supplier, and every one of those people are refunded the full amount or have their account in credit. In this article, we will explain what you can do to avoid overcharging and what to do if you
Your guide to the smart meter rollout in the UK
By Energy Company Numbers on April 15, 2019 in Help and adviceSmart meters are, for the moment, not very widely adopted. Only an estimated 50,000 homes have them installed, and that’s nothing compared to the 26 million plus households in the UK – but more households will get them soon. Tens of millions of households, in fact. In our guide “what are smart meters”, we addressed what smart meters are and