Gas and electricity supplier E.ON is striving to do more to help customers to understand their bills more clearly. E.ON is one of the largest energy providers in the UK, with approximately five million customers nationwide; and the company wants to ensure that its billing process is as simple and transparent as possible. Here we take a look at one

British Gas pay as you go customers should contact British Gas to notify them about moving move. Moving into a new home can be seamless with regards to your energy plan, but British Gas do need a ‘heads up’ first, so that they can process your request properly. One thing to keep in mind is that you will need a

If you have lost your electricity or gas top up card (also called a KeyPad card, prepayment card or top up key), don’t panic. You can usually collect a new card from your nearest PayPoint store or your nearest Payzone store. All you have to do is tell the shopkeeper that you need a new card. You can find your

If you are dissatisfied by your gas, electricity or dual fuel supply or the service that has been provided to you, the good news is it is easy to make a complaint about your energy supplier and most of the time, complaints are taken seriously enough to warrant a verbal or written response. There are three main ways to make

Economy 7 is a type of energy tariff that offers different pricing options for electricity depending on the time of day or night. This type of tariff functions in a similar way to peak and off-peak phone calls. All electricity that is used during the night time hours has a lower price. Why Economy 7? The reason that this tariff

If you believe that you are owed a refund from SWALEC for unused energy, or because of overcharging, then you should contact SWALEC to discuss your concerns. SWALEC will refund you within 30 days, if they are made aware of overcharging. Refund Timeframes If you are a SWALEC customer and you have questions about your refund, there are timeframes that

Npower has approximately 6.5 million customers in the United Kingdom, although RWE AG, npower’s parent company, reports that they serve 5.1 million residential and business customers in the UK. The 6.5 million number is reported by us, because RWE’s estimate has been live since 2012, and does not account for growth between 2012 and 2016. We estimate that npower has

To meet the country’s energy needs, energy suppliers in the UK have to use all of the energy sources available to them to generate enough electricity to meet demand and also provide a contingency. This is called the energy mix. Where your electricity comes from depends on who your supplier is and where you are located in the UK. Let’s

If you are concerned about how your data will be used with smart meters, read on. There’s no doubting that smart meters are poised to bring a huge number of benefits to our lives. Whether it’s the end of estimated bills and nosy meter men, being able to see how much energy you’re using or just the ability to point

If there’s one thing (cost aside) we all hate about our energy companies, then it’s predicted bills and meter readings. Both introduce an unnecessary level of stress that you really shouldn’t have to deal with when you’re just trying to live your life, and, as it turns out, the energy companies agreed. The last few years have seen the gentle

Are British Gas smart meters free? Yes, British Gas smart meters are free. They are being offered by British Gas as part of a nationwide upgrade. To get a British Gas smart meter, contact British Gas by phone or email. British Gas will establish your eligibility for you, and then book in your smart meter installation. Smart meters are supplied

If you have overcharged energy bills, there’s no need to worry – hundreds of thousands of people are overcharged every year by their supplier, and every one of those people are refunded the full amount or have their account in credit. In this article, we will explain what you can do to avoid overcharging and what to do if you

The Energy Savings Opportunity Scheme, or ESOS as it is affectionately known, is big news for big businesses in the UK. On the one hand, it’s a chance for businesses to refine and evaluate their operational and cost efficiencies, and to become more profitable as a result. On the other hand, it’s another piece of legislation, among all the other

The OVO Foundation is a charity with the mission to improve energy access, help young homeless people gain access to independence and improve education. Energy companies are known for a great many things, but their charitable nature typically isn’t one of them. Then again, OVO Energy have always presented themselves as something a little different. With 33% of their energy

Are British Gas boilers expensive? We recently received a question from a lady named Emma Wilkinson, who wanted to know whether a quote she received from British Gas for a new boiler was value for money. The question was as follows: “Hi ECN, I have been quoted £4,000 for a boiler from British Gas. The quote is for the supply