Utilita Contact Number 

0843 770 5082

New and existing customers can call Utilita on 0843 770 5082 for top-ups, account support, billing support, and for all general enquiries.

Utilita is the UK’s leading prepayment energy supplier, with headquarters in Chandler’s Ford, Hampshire, England. Additional contact information for Utilita can be found below. If you wish to email Utilita, the correct address is [email protected].

What is the correct contact number for Utilita?

The customer service number for Utilita is 0843 770 5082. The correct contact number for Utilita top-ups is 03452 068 333.

When you contact Utilita customer service, use the phone number 0843 770 5082 which is the Utilita helpline that you need to call.

You can also contact Utilita by department with the contact numbers listed in the table below:

DEPARTMENTPHONE NUMBER
Customer service0843 770 5082
Automated top-up line03452 068 333
Automated meter reading line03452 093 750
Emergency line03452 068 999
Sign up03452 068 777
Account support03303 337 441
Billing enquiry03303 337 440
Complaints03452 072 000
Fax number 08700 052 613

Call charges: Calls to 03 numbers cost no more than a national rate call. Calls to 0843 numbers cost 7p per minute plus your phone company’s access charge. The access charge is set by your phone company.

How do I top-up with Utilita?

If you want to top up with Utilita, you can do so quickly and easily via SMS.

Instructions for top-ups by SMS:

Top-up your meter by texting ‘Pay‘ followed by your top-up card number, followed by the amount, and then your 3-digit payment card security code, to 01803 500 051.

Your text message should look like this:

Utilita top-up by SMS instructions

Image source: Utilita.

The minimum top-up per meter by SMS is £10 with a maximum top-up per meter of £175. Please note that to top-up by SMS you must first register for an account with Utilita. Setting up an account is free and allows you to manage your billing details for free.

How do I make a complaint with Utilita? 

If you wish to make a complaint with Utilita, call 03452 072 000. This is the number for the Utilita complaints department. Utilita complaints can also be processed in writing or by email. We have provided relevant contact details for written and email complaints with Utilita below. Calling Utilita is the most efficient way to make a new complaint. This Utilita number is also suitable for registered complaints.

To send a complaint in writing, write to Utilita at:

Utilita Energy Limited,
Complaints Department,
Hutwood Court,
Bournemouth Road,
Chandler’s Ford,
Eastleigh,
SO53 3QB.

What is the best Utilita customer service number? 0843 770 5082

Contact Utilita on 0843 770 5082 for all customer service enquiries. Alternatively, call Utilita on 03303 337 441. This Utilita contact number is suitable for all general enquiries. Lines are open from 8:00am to 8:00pm Monday to Friday, and 8:00am to 5:00pm on Saturday and Sunday. Call to make a payment, for questions about a recent bill, for questions about your Utilita account, or for top-ups by phone.

You can also contact Utilita customer service by email at [email protected]. Email or call Utilita to speak to a customer advisor. The numbers 0843 770 5082 and 03303 337 441 are also suitable for switching to Utilita.

Additional Utilita contact numbers can be found below:

What is the top-up number for Utilita? 03452 068 333

The top-up number for Utilita is 03452 068 333 for automated top-ups. This is the phone number for automated payments. Call to top-up by phone or to make a payment. Before you call, please remember to have your unique Utilita top-up card number to hand – this is 19-digits long. You will also need to have a payment method available. You can pay for energy over the phone by credit or debit card. This number is open 24-hours.

The minimum top-up per meter over the phone is £5 with a maximum top-up per meter of £50. If you can’t top-up online or through the Utilita app, call 03452 068 333 for automated top-ups. You can also top-up at a local PayPoint outlet.

Utilita Automated meter reading line number – 03452 093 750

Submit a meter reading by phone by calling Utilita on 03452 093 750. This is the Utilita contact number for automated meter readings. Before you call, remember to have a fresh meter reading to hand. Alternatively, you can submit a meter reading by email to [email protected] or you can text ‘Utilita’ followed by your account number and ‘Elec’ or ‘Gas’ to 84433. This number is open 24-hours.

You can also submit a meter reading online using the Utilita meter readings form. There, you can submit a gas meter reading or an electricity meter reading. If you would prefer to speak to an advisor to submit a meter reading, you can call Utilita on 03452 072 000.

Utilita Emergency line number – 03452 068 999

If you have an emergency, call Utilita on 03452 068 999. This is the direct dial number for Utilita emergencies. Call to report an issue with your energy supply or to request emergency credit. Please note: If you have an immediate emergency with your electricity supply, or you believe that your electricity supply presents an immediate danger, call the National Grid on 0800 111 999. This number is open 8:00am – 10:00pm every day.

The Utilita emergency line is there to assist you in the event of a lost supply. If you have a lost supply outside the Utility emergency line’s operating hours, and you require assistance, additional contact numbers for national emergency lines can be found here.

Utilita Sign up number – 03452 068 777

Phone Utilita on 03452 068 777 to sign-up as a new customer. This Utilita telephone number will connect you to the Utilita customer service team. Call to sign-up to a new tariff or to renew your existing tariff with Utilita. You can also call this number if you have questions about a tariff, or if you want to request a quote. Existing customers should call the customer service number listed above.

If you want to register with Utilita as a new customer, you can also register online. Registering is quick and easy. Simply enter your details to get started. Alternatively, call Utilita to discuss your registration or to report any issues with the online form.

Utilita Account support number – 03303 337 441

Call Utilita on 03303 337 441 for account support. This phone number will connect you to the Utilita accounts department. They will be able to assist you with registering for an account, changing your account details and updating your password. This number is also suitable for reporting any online issues that you have experienced. Call now for account support from Utilita.

If you are experiencing issues with your online account (for example, if you cannot log-in to your account or top-up online), try waiting 10 minutes and then refresh the page. If you still cannot log-in to your account, contact Utilita to speak to an advisor.

Utilita Billing enquiries number – 03303 337 440

Call Utilita on 03303 337 440 for billing enquiries. This Utilita contact number will connect you to the Utilita billing team. Call for all billing enquiries, including questions about bills, direct debits and prepayment. This number is suitable for both new and exiting customers and for both gas and electricity customers. Call today to speak to a Utilita customer service representative.

If you would like to receive paperless bills, you can request this over the phone. You can also request a new bill over the phone if yours has been damaged in the post. The contact number 03303 337 440 is also suitable for setting up BillPay, a unique payment method.

Utilita business contact number – 0843 770 5082

Business customers can contact Utilita on 0843 770 5082 or 03303 337 441. These phone numbers are for all general enquiries. For business sales, phone Utilita on 03452 068 777 to speak to a customer advisor. You can also get a quote for your business energy through the Utilita website. Utilita supply electricity and gas to thousands of businesses. They provide a better deal than most other suppliers, with flexible payment methods and free smart meters. Utilita business energy is available on a 12 or 24-month fixed price contract.

Utilita phone opening times

Customer service: Lines are open from 8:00am to 8:00pm Monday to Friday, and 8:00am to 5:00pm on Saturday and Sunday.

Automated lines: Lines are open 24-hours.

Billing enquiries: Lines are open 8:00am – 8:00pm Mon – Fri.

Alternative contact methods for Utilita

You can write to Utilita or you can email Utilita. You can also send Utilita a message on social media. For immediate customer service, it is best to contact Utilita by phone using one of the Utilita contact numbers listed above.

How to contact Utilita in writing?

Write to Utilita at the following addresses:

HQ address

Utilita Energy Limited
Utilita House
Moorside Road
Winchester
Hampshire
SO23 7RX

Utilita complaints address

Utilita Energy Limited,
Hutwood Court,
Bournemouth Road,
Chandler’s Ford,
Eastleigh,
SO53 3QB.

Utilita customer service email address

The email address for Utilita customer service is [email protected].

The email address for submitting a meter reading to Utilita is: [email protected].

Fax number – 08700 052 613

The fax number for Utilita is 08700 052 613. You can send a fax to provide Utilita with copies of paper documents quickly. Before you send a fax to Utilita, make sure you include all necessary information in the documents. These may include your Utilita customer number, your Utilita top-up card number, or payment details if you wish to clear an owed amount in your account.

Sending a fax to Utilita is a quick way to share documents with them. However, the documents you fax must be legible and concise. We also recommend notifying Utilita of your intention to send a fax before you do, so that they are ready to receive it.

Contact Utilita via WeQ4U

WeQ4U is a way to contact Utilita on the phone without having to queue. It’s a mobile application available on Google Play and iTunes.

Utilita Live Chat

Prefer to chat with Utilita using Live Chat? Unfortunately, we couldn’t find a Live Chat widget on the Utilita website.

Alternative contact methods can be found below.

Priority Services Register application form

To apply for the Priority Services Register (PSR) with Utilita, visit https://utilita.co.uk/contact-us/priority-services-register.

Utilita help centre

If you have a general question about your energy supply, topping up, energy usage, managing your account, switching to Utilita, installation or moving home, visit https://utilita.co.uk/help for helpful articles, guides and frequently asked questions.

How to contact Utilita on social media

Facebook – https://www.facebook.com/UtilitaEnergyUK

Twitter – https://twitter.com/UtilitaEnergy

Google Plus – https://plus.google.com/108881263587267779348

LinkedIn – https://uk.linkedin.com/company/utilita-services-ltd-

YouTube – https://www.youtube.com/channel/UCFSJXbyyeTgPCdmro0Obodw

Call Utilita on 0843 770 5082 for customer service enquiries

Contact Utilita on 0843 770 5082 to speak to a customer service advisor. Call this number for billing and payment enquiries, for prepayment top-ups, for questions about your account or to make a complaint.

Utilita number

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