Helpful Advice and Guides

  • How to make a complaint with First Utility

    First Utility is the largest independent energy supplier in the UK, supplying energy to millions of domestic customers. The scale of First Utility’s operations means that there are cases where people need to get in touch with them to make a complaint. If you are wondering how to make a complaint with First Utility, the following information will help you.

  • Standing charges on your energy bills guide

    Standing charges on energy bills are common – but they aren’t exactly welcome. In this guide, you will find out all you need to know about standing charges. This guide also examines why consumers pay standing charges. What are standing charges? Standing charges are fixed costs. Energy suppliers set their own standard charges so yours may be different to somebody

  • Your guide to regional energy prices

    Your post code has an impact on the amount you pay for your gas and electricity. Different regions of the United Kingdom pay different energy prices per kWh. In this regional energy price guide, you will find out why this is the case and what the regional price differences are. So, let’s start with the most obvious question: Why are

  • What is an In-Home Display (IHD)?

    An In-Home Display (IHD) is a device with a touchscreen that communicates with a smart meter to display energy consumption statistics in real-time. IHDs are battery-powered and portable, so they can be placed in any room of the home, to help you monitor your energy use.  IHDs operate separately to, but in conjunction with, smart meters. You can think of

  • Are British Gas smart meters free?

    Are British Gas smart meters free? Yes, British Gas smart meters are free. They are being offered by British Gas as part of a nationwide upgrade. To get a British Gas smart meter, contact British Gas by phone or email. British Gas will establish your eligibility for you, and then book in your smart meter installation. Smart meters are supplied

  • Are British Gas boilers expensive?

    Are British Gas boilers expensive? We recently received a question from a lady named Emma Wilkinson, who wanted to know whether a quote she received from British Gas for a new boiler was value for money. The question was as follows: “Hi ECN, I have been quoted £4,000 for a boiler from British Gas. The quote is for the supply

  • How to top up your E.ON prepayment meter

    By Energy Company Numbers on February 15, 2021 in eon, Help and advice

    Millions of people get their gas & electricity from E.ON, and prepayment is one of the most popular methods. If you have not yet signed up for prepayment, it may be worth doing so. Prepayment offers a high level of control over your energy usage and it’s ideal for those on a budget. If you have recently signed up for

  • EDF – How to Complain

    By Energy Company Numbers on February 10, 2021 in edf, Help and advice

    EDF are a French-owned energy company with over 5.7 million customers in the UK. That makes them a member of the so-called ‘Big Six’ major players in the UK energy market. It was formed in 2002 following the acquisition and mergers of SEEBOARD Plc, London Electricity Plc, SWED Energy Plc and two coal-fired power stations and one combined cycle gas turbine power station. So, with 5.7

  • What is British Gas Boiler IQ?

    British Gas Boiler IQ is a sensor pack that detects when a boiler stops heating your radiators or generating hot water. Boiler IQ is monitored in real-time by British Gas engineers, who can alert you should your boiler experience any faults, so that any necessary fix can be booked in. Boiler IQ is available to British Gas customers who have

  • Smart meter data – A guide to your rights and choices

    By Energy Company Numbers on January 10, 2021 in Help and advice

    If you are concerned about how your data will be used with smart meters, read on. There’s no doubting that smart meters are poised to bring a huge number of benefits to our lives. Whether it’s the end of estimated bills and nosy meter men, being able to see how much energy you’re using or just the ability to point

  • Is Dual Fuel Cheaper?

    By Energy Company Numbers on August 25, 2020 in Help and advice

    Energy prices are the highest they’ve ever been, and the ‘big six’ seem intent on squeezing every last penny out of homeowners and businesses. But are consumers missing a trick? Could you save money with a dual fuel energy tariff? Is dual fuel cheaper? Dual fuel energy tariffs combine both gas and electricity energy sources into one tariff. The point

  • What is Economy 7?

    By Energy Company Numbers on August 20, 2020 in Help and advice

    Economy 7 is a type of energy tariff that offers different pricing options for electricity depending on the time of day or night. This type of tariff functions in a similar way to peak and off-peak phone calls. All electricity that is used during the night time hours has a lower price. Why Economy 7? The reason that this tariff

  • How to Complain to SSE

    By Energy Company Numbers on August 5, 2020 in Help and advice

    SSE is, in 2019, one of the biggest energy companies in the UK with over 8.5 million people taking gas and electricity from the company every day. Formed from the merger of the North of Scotland Hydro-Electric Board and the Southern Electric Board in 1998, Scottish and Southern Energy (SSE) quickly began expanding operations with a number of acquisitions. In

  • How to switch your energy supplier

    Thinking of changing energy supplier? Find out how to switch with our handy guide with everything you need to know – and don’t worry, there’s nothing complicated about it! The rising cost of energy is enough to make even the most financially secure households worry – and there’s no shame in seeking a cheaper, fairer deal. We’ll kick-start our guide

  • No gas with British Gas pay as you go meter?

    No gas? No problem. In this guide, we will help you get your gas supply up and running again and you will find out why your British Gas pay as you go meter has stopped working as it should. If you have a British Gas pay as you go meter and no gas, there are four reasons why this may

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