Helpful Advice and Guides

  • Npower Meter Readings – Payment Options when Moving Home

    Now celebrating their 17th year, the company formerly known as Innogy have, via a series of takeovers, become a member of the UK’s ‘Big Six’ energy suppliers with over 3.1 million customers relying on them for energy every day. In 2002, Npower were bought out by RWE of Germany, who named the business RWE Npower and spun off the renewable

  • What is cavity wall insulation?

    By Energy Company Numbers on April 28, 2020 in Help and advice

    If you have been looking for ways to make your home more energy efficient and to reduce your carbon footprint, then you will have almost certainly come across something called cavity wall insulation. But what is cavity wall insulation, and how do you get it? What is cavity wall insulation? Cavity wall insulation refers to a form of insulation that is

  • Your guide to regional energy prices

    Your post code has an impact on the amount you pay for your gas and electricity. Different regions of the United Kingdom pay different energy prices per kWh. In this regional energy price guide, you will find out why this is the case and what the regional price differences are. So, let’s start with the most obvious question: Why are

  • What to do if you can’t pay your energy bill

    By Energy Company Numbers on March 24, 2020 in Help and advice

    Life can be incredibly expensive. Between food, bills, our housing and whatever else might suddenly spring itself on us, our monthly wage can be stretched pretty thin. As such, when it comes to the end of the month, you might well be wondering “what can I do if I can’t pay my energy bill?” Well, the first thing you should

  • How to make a complaint about your energy supplier

    By Energy Company Numbers on March 15, 2020 in Help and advice

    If you are dissatisfied by your gas, electricity or dual fuel supply or the service that has been provided to you, the good news is it is easy to make a complaint about your energy supplier and most of the time, complaints are taken seriously enough to warrant a verbal or written response. There are three main ways to make

  • How to get a refund from SWALEC

    If you believe that you are owed a refund from SWALEC for unused energy, or because of overcharging, then you should contact SWALEC to discuss your concerns. SWALEC will refund you within 30 days, if they are made aware of overcharging. Refund Timeframes If you are a SWALEC customer and you have questions about your refund, there are timeframes that

  • What is the UK energy mix?

    By Energy Company Numbers on February 26, 2020 in Help and advice

    To meet the country’s energy needs, energy suppliers in the UK have to use all of the energy sources available to them to generate enough electricity to meet demand and also provide a contingency. This is called the energy mix. Where your electricity comes from depends on who your supplier is and where you are located in the UK. Let’s

  • EDF – How to Complain

    By Energy Company Numbers on February 10, 2020 in edf, Help and advice

    EDF are a French-owned energy company with over 5.7 million customers in the UK. That makes them a member of the so-called ‘Big Six’ major players in the UK energy market. It was formed in 2002 following the acquisition and mergers of SEEBOARD Plc, London Electricity Plc, SWED Energy Plc and two coal-fired power stations and one combined cycle gas turbine power station. So, with 5.7

  • What is an In-Home Display (IHD)?

    By Energy Company Numbers on January 28, 2020 in Help and advice

    An In-Home Display (IHD) is a device with a touchscreen that communicates with a smart meter to display energy consumption statistics in real-time. IHDs are battery-powered and portable, so they can be placed in any room of the home, to help you monitor your energy use.  IHDs operate separately to, but in conjunction with, smart meters. You can think of

  • Renewing E.ON tariffs guide

    By Energy Company Numbers on January 12, 2020 in eon, Help and advice

    Whether you are switching to E.ON or you are an existing customer, changing or renewing your tariff need not be a difficult or time consuming process. It’s relatively easy to renew your tariff, however, there are details that you need to be aware of to ensure that you avoid common mistakes and make the process as smooth as possible. Below

  • British Gas Hive Active Heating thermostat guide

    Hive Active Heating is a live thermostat that uses a Wi-Fi connection to allow home owners to adjust the temperature in their home through a mobile device, such as a tablet computer or smartphone. The main benefit of having this device installed is that you will have far greater control over the temperature in your home, with the ability to

  • Replacement Utilita top-up cards

    By Energy Company Numbers on September 2, 2019 in Help and advice

    Utilita top-ups are made easy with online, SMS and phone options available. If you have lost your Utilita top-up card, or if your top-up card has stopped working, then you can request a replacement top-up card from Utilita. Utilita replacement top-up cards incur a charge of £6, and they take around 8 days to arrive by post. Utilita top-up cards

  • No gas with British Gas pay as you go meter?

    No gas? No problem. In this guide, we will help you get your gas supply up and running again and you will find out why your British Gas pay as you go meter has stopped working as it should. If you have a British Gas pay as you go meter and no gas, there are four reasons why this may

  • How to make a complaint with First Utility

    First Utility is the largest independent energy supplier in the UK, supplying energy to millions of domestic customers. The scale of First Utility’s operations means that there are cases where people need to get in touch with them to make a complaint. If you are wondering how to make a complaint with First Utility, the following information will help you.

  • Is Dual Fuel Cheaper?

    Energy prices are the highest they’ve ever been, and the ‘big six’ seem intent on squeezing every last penny out of homeowners and businesses. But are consumers missing a trick? Could you save money with a dual fuel energy tariff? Is dual fuel cheaper? Dual fuel energy tariffs combine both gas and electricity energy sources into one tariff. The point

Copyright 2020 Energycompanynumbers.co.uk. Calls cost 7p per minute plus your phone company's access charge. We are not affiliated with any company, brand, agency or individual listed on this website. Other websites: Broadbandcompanynumbers.co.uk