Helpful Advice and Guides

  • Is Dual Fuel Cheaper?

    By Energy Company Numbers on August 25, 2020 in Help and advice

    Energy prices are the highest they’ve ever been, and the ‘big six’ seem intent on squeezing every last penny out of homeowners and businesses. But are consumers missing a trick? Could you save money with a dual fuel energy tariff? Is dual fuel cheaper? Dual fuel energy tariffs combine both gas and electricity energy sources into one tariff. The point

  • What is Economy 7?

    By Energy Company Numbers on August 20, 2020 in Help and advice

    Economy 7 is a type of energy tariff that offers different pricing options for electricity depending on the time of day or night. This type of tariff functions in a similar way to peak and off-peak phone calls. All electricity that is used during the night time hours has a lower price. Why Economy 7? The reason that this tariff

  • How to Complain to SSE

    By Energy Company Numbers on August 5, 2020 in Help and advice

    SSE is, in 2019, one of the biggest energy companies in the UK with over 8.5 million people taking gas and electricity from the company every day. Formed from the merger of the North of Scotland Hydro-Electric Board and the Southern Electric Board in 1998, Scottish and Southern Energy (SSE) quickly began expanding operations with a number of acquisitions. In

  • How to switch your energy supplier

    Thinking of changing energy supplier? Find out how to switch with our handy guide with everything you need to know – and don’t worry, there’s nothing complicated about it! The rising cost of energy is enough to make even the most financially secure households worry – and there’s no shame in seeking a cheaper, fairer deal. We’ll kick-start our guide

  • Smart meter data – A guide to your rights and choices

    If you are concerned about how your data will be used with smart meters, read on. There’s no doubting that smart meters are poised to bring a huge number of benefits to our lives. Whether it’s the end of estimated bills and nosy meter men, being able to see how much energy you’re using or just the ability to point

  • No gas with British Gas pay as you go meter?

    No gas? No problem. In this guide, we will help you get your gas supply up and running again and you will find out why your British Gas pay as you go meter has stopped working as it should. If you have a British Gas pay as you go meter and no gas, there are four reasons why this may

  • British Gas Hive Active Heating thermostat guide

    Hive Active Heating is a live thermostat that uses a Wi-Fi connection to allow home owners to adjust the temperature in their home through a mobile device, such as a tablet computer or smartphone. The main benefit of having this device installed is that you will have far greater control over the temperature in your home, with the ability to

  • Npower Meter Readings – Payment Options when Moving Home

    Now celebrating their 17th year, the company formerly known as Innogy have, via a series of takeovers, become a member of the UK’s ‘Big Six’ energy suppliers with over 3.1 million customers relying on them for energy every day. In 2002, Npower were bought out by RWE of Germany, who named the business RWE Npower and spun off the renewable

  • What is cavity wall insulation?

    By Energy Company Numbers on April 28, 2020 in Help and advice

    If you have been looking for ways to make your home more energy efficient and to reduce your carbon footprint, then you will have almost certainly come across something called cavity wall insulation. But what is cavity wall insulation, and how do you get it? What is cavity wall insulation? Cavity wall insulation refers to a form of insulation that is

  • Your guide to regional energy prices

    Your post code has an impact on the amount you pay for your gas and electricity. Different regions of the United Kingdom pay different energy prices per kWh. In this regional energy price guide, you will find out why this is the case and what the regional price differences are. So, let’s start with the most obvious question: Why are

  • What to do if you can’t pay your energy bill

    By Energy Company Numbers on March 24, 2020 in Help and advice

    Life can be incredibly expensive. Between food, bills, our housing and whatever else might suddenly spring itself on us, our monthly wage can be stretched pretty thin. As such, when it comes to the end of the month, you might well be wondering “what can I do if I can’t pay my energy bill?” Well, the first thing you should

  • How to make a complaint about your energy supplier

    By Energy Company Numbers on March 15, 2020 in Help and advice

    If you are dissatisfied by your gas, electricity or dual fuel supply or the service that has been provided to you, the good news is it is easy to make a complaint about your energy supplier and most of the time, complaints are taken seriously enough to warrant a verbal or written response. There are three main ways to make

  • How to get a refund from SWALEC

    If you believe that you are owed a refund from SWALEC for unused energy, or because of overcharging, then you should contact SWALEC to discuss your concerns. SWALEC will refund you within 30 days, if they are made aware of overcharging. Refund Timeframes If you are a SWALEC customer and you have questions about your refund, there are timeframes that

  • What is the UK energy mix?

    By Energy Company Numbers on February 26, 2020 in Help and advice

    To meet the country’s energy needs, energy suppliers in the UK have to use all of the energy sources available to them to generate enough electricity to meet demand and also provide a contingency. This is called the energy mix. Where your electricity comes from depends on who your supplier is and where you are located in the UK. Let’s

  • EDF – How to Complain

    By Energy Company Numbers on February 10, 2020 in edf, Help and advice

    EDF are a French-owned energy company with over 5.7 million customers in the UK. That makes them a member of the so-called ‘Big Six’ major players in the UK energy market. It was formed in 2002 following the acquisition and mergers of SEEBOARD Plc, London Electricity Plc, SWED Energy Plc and two coal-fired power stations and one combined cycle gas turbine power station. So, with 5.7

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