The British people have voted out of the European Union. In an unprecedented referendum, leave finished ahead, at 51.9 per cent of the vote (1). The fall out of this result has included the resignation of the Prime Minister, the FTSE hitting a 31-year low (2), the pound plunging to levels not seen since 1985 (2) and the UK’s credit rating outlook cut

Ever wondered how utility companies identify your property’s electrical and gas insulations? They do so using unique identifying numbers, which all meters have. These are officially called the Meter Point Administration Number (MPAN) on electricity meters, and the Meter Point Reference Number (MPRN) on gas meters. However, most people simply call them ‘supply numbers’. Where is my electricity supply number (MPAN)? Your

If you have trouble paying your heating bills and are on certain benefits, you may be able to claim some financial help to help you make energy-saving alterations to your home. The work can be carried out by a qualified company of your choice and you may be able to get all or some of the cost paid for. It’s

Energy theft, or meter tampering, is a serious national issue which impacts regular consumers. Energy theft is where someone deliberately alters their gas or electricity meter, so that it appears as though they use less energy than they really do. Industry estimates suggest that some £400 million worth’ of energy is stolen from utility companies every year in the United

We recently received a question about whether it is possible to change to a standard meter from a prepayment meter, so we thought we would write a helpful article for anybody who is considering this. This article applies to both gas and electricity prepayment meters. Changing to a standard meter from a prepayment meter It is possible to change to a

The ENERGY STAR label is a mark of energy efficiency. Appliances and electronics that bear the ENERGY STAR label are more energy efficient than those that don’t. The ENERGY STAR itself is a programme that follows an agreement between the EU and the Government of the US, specifically the United States Environmental Protection Agency (EPA), to properly label energy efficient

How often does a boiler need servicing? You should regard your boiler a little like you regard your car. Boilers are mechanical devices, which need regular servicing in order to keep them in good condition, and to head off problems before they develop. Just like your car, you should have your boiler serviced annually, by a Gas Safe-registered engineer. You should

After decades of technological stagnation in our home energy systems, the time has finally come to embrace the future in the form of so-called ‘smart meters’. Energy companies across the country have been talking up smart meters as the next big convenience in our lives, but it’d be fair to say that their rollout has been somewhat slow. Whilst the

When you’re in the throes of planning a house demolition or moving your home to a different fuel type, there are countless things to consider. There’s builders to arrange, planning to secure, neighbours to notify and hundreds of other little jobs that need to be completed before you can crack on with your plans. If you’re an E.ON customer who’s

It’s no secret that our energy suppliers in the UK sometimes seem to be looking for ways to extract more money from us, the innocent consumer. One of the biggest rip-offs, as has been extensively highlighted recently, is the ability for your energy company to sign you up on a super low tariff, before quietly switching you to a more

There’s a common narrative that surrounds the big six energy firms that the only thing they really care about is their profits. Over the years, that’s meant high prices, atrocious customer service records and even worse customer satisfaction levels. Much of those complaints might still be true, but there’s at least one area which has seen improvement over the last

The Energy Performance Certificate, or EPC, tells you how energy efficient your property is. The purpose of the Certificate is to give you or another person a clear indication of how much it will cost you or them to heat and light the property. It provides estimates in GBP of how much it will cost to light, heat and run

British Gas employs over 12,000 people in the United Kingdom in a customer service role. The vast majority of calls to British Gas are processed within the UK, and more so than many other energy suppliers. British Gas has headquarters in Windsor, and call centres dotted around the country. British Gas Call Centre Locations British Gas has call centres in Manchester,

Our energy providers are known for a great many things, but how often are they known for lowering the cost of our energy tariffs? With the price of gas and oil falling to the lowest levels we’ve seen in decades, there’s been an incredible amount of pressure on energy companies to lower their prices in line with their current expenditure.

Here in the UK, we pretty much take it for granted that we can switch on the tap, and clean, healthy drinking water will emerge ready for consumption. But with less than 20 per cent of the world’s countries guaranteeing drinking safe tap water, it seems we are somewhat in the minority. How do our water companies ensure that all