British Gas employs over 12,000 people in the United Kingdom in a customer service role. The vast majority of calls to British Gas are processed within the UK, and more so than many other energy suppliers. British Gas has headquarters in Windsor, and call centres dotted around the country.
British Gas Call Centre Locations
British Gas has call centres in Manchester, Leeds, Leicester, Stockport and Oldbury. They also have call centres in Edinburgh, Cardiff and at Uddingston in South Lanarkshire.
Contrary to popular belief, your location – or the location that you call British Gas from – has no bearing whatsoever on the call centre which you are put through to. However, certain call centres do specialise in different areas.
Related: British Gas contact numbers
The Manchester and Leeds British Gas call centres are general call centres; in that they deal with all general enquiries. The call centres in Edinburgh and Cardiff are more focused on billing and account enquiries.
Who you are connected to actually depends on which options you select on your phone, when prompted to do so. Which call centre you are connected to also depends on how busy other call centres are.
How Your Phone Call Is Routed
Your call to British Gas will be queued, and passed onto the nearest available operator, in any of British Gas’s call centres. Or, if you can get through to a British Gas switchboard, you can request to be put through to a specific call centre if you like.
In total, British Gas employs over 12,000 people in a customer role across the United Kingdom. The vast majority of calls to British Gas are processed within the UK.
If you wish to contact British Gas, here’s the contact information you need: