Contact Number Help Service

British Gas Contact Number: 0843 770 5045

Call British Gas customer service on 0843 770 5045 for account, billing and payment enquiries and technical support.

Customer service – 0843 770 5045

Contact British Gas on 0843 770 5045 for all customer service enquiries. This contact number is suitable for gas, electricity, dual fuel, billing, payment, account, appliance, breakdown, meter, smart meter, pay as you go, technical and sales enquiries. It is also suitable for both new and existing customers. Lines are open Monday to Friday: 8am – 8pm, and Saturday: 8am – 6pm. Call now to speak to a British Gas assistant.

British Gas contact number

Automated payment line – 0333 202 9524

Phone British Gas on 0333 202 9524 for the 24-hour automated payment line. This British Gas contact number is suitable for making payments and managing payments you have already made. Please note: This is an automated telephone line, so you will not have the opportunity to speak to an advisor when you call. If you wish to speak to somebody at British Gas about making a payment, call the customer service number listed above.

Pay as you go customers – 0330 100 0303

Pay as you go customers should call British Gas on 0330 100 0303 for help and assistance. This number is suitable for all pay as you go and prepayment enquiries. Call to top-up your account or to make a payment on your account. This number is also suitable for technical assistance. If you are experiencing problems with your pay as you go meter, a British Gas customer service assistance will be able to help you.

Join British Gas – 0333 202 9505

Call 0333 202 9505 to join British Gas. This is the direct dial number for British Gas sales. It will connect you to the dedicated sales department, who will be able to give you an accurate gas and electricity quote over the phone. Please note: this British Gas contact number is only suitable for new customers. Existing customers should call 0843 770 5045 for customer service, unless they wish to purchase or renew their existing tariff.

Account enquiries – 0333 202 9802

If you have a question about your account, call British Gas on 0333 202 9802. This will connect you to the account department. The account department will be able to help you with changing your email address, updating your contact details, setting up a direct debit, changing your password, keeping your account safe and much more. If you require website technical assistance, the telephone number you want it 0333 202 9805.

Moving home – 0333 202 9802

Contact British Gas on 0333 202 9802 if you are moving home. This telephone number will connect you to the moving home department. Call to notify British Gas that you are moving home, or if you have any questions about your account, bills or payments. You can also call to find out how to setup energy in your new home, to request a refund if you are moving home, for technical assistance and for smart meter installations.

Energy saving advice – 0800 072 8629

For energy saving advice, call British Gas on 0800 072 8629. British Gas can help you improve the efficiency of your home and reduce your energy bills. Solutions include insulation, draught-proofing and boiler maintenance. You can also call this number to request paperless emails, to reduce your carbon footprint. Call now to request energy saving advice, and to book an appointment with an engineer for energy-saving solutions.

Home services line – 0333 200 8899

If you have an enquiry about any other products British Gas sells, such as new boilers, landlord insurance or HomeCare plans, call 0333 200 8899. This telephone number will connect you to the British Gas home services team. It is suitable for new and existing customers. You can also call this number to make a HomeCare payment. Call now to find out more about British Gas breakdown, insurance, landlord and boiler services.

Plumbing and drain line – 0800 084 1501

If you have a problem with your plumbing or drains, and you are covered by British Gas for breakdowns of this nature, call 0800 084 1501.This is the phone number for the British Gas home care team. This number will connect you to the plumbing department. Call to book an appointment with an engineer or to request assistance. This phone number is suitable for both emergency and non-emergency plumbing enquiries.

One-off repairs – 0333 202 9799

For one-off repairs, call British Gas on 0333 202 9799. This number will connect you to the British Gas home services department dealing with one-off repairs. Call to book a one-off repair or cancel your repair. You can also call this phone number for support regarding your boiler, radiators, gas, and central heating system. Welsh speakers should call 0333 202 9630 for the same support.

Textphone – 18001 0800 072 8626

If you are hard of hearing or speech impaired and use a textphone, call British Gas on 18001 0800 072 8626. This number will connect you directly to a textphone service, which you can use to manage your account, make payments and much more. If you are hard of hearing or speech impaired, you may find a textphone useful. This number can also be used with a minicom. If you require any further assistance, email or write to British Gas.

Calling from abroad – +44 113 298 0900

Phone British Gas on +44 113 298 0900 if you are calling from abroad. This British Gas contact number will connect you to British Gas customer service. Call for account, billing, pay as you go, direct debit and tariff enquiries. This number is also suitable for smart meter, maintenance / home care and technical enquiries. Please note: Calling from overseas can incur considerable charges. Always consult your network operator before calling.

Complaints – 0333 202 9774

Contact British Gas on 0333 202 9774 to make a complaint. This phone number will connect you to the dedicated British Gas customer care team. Call now to register a new complaint, or to enquire about the progress of an existing complaint. Alternatively, you can make a complaint with British Gas in writing or by email. If you would like to take advantage of these options, details for doing so can be found further down this page.

Summary of British Gas contact numbers

DEPARTMENT PHONE NUMBER
Customer service 0843 770 5045
Automated payment line 0333 202 9524
Pay as you go customers 0330 100 0303
Join British Gas 0333 202 9505
Account enquiries 0333 202 9802
Moving home 0333 202 9802
Energy saving advice 0800 072 8629
Home services line 0333 200 8899
Plumbing and drain line 0800 084 1501
One-off repairs 0333 202 9799
Textphone 18001 0800 072 8626
Calling from abroad +44 113 298 0900
Complaints 0333 202 9774

British Gas phone opening times

Lines are open Monday to Friday: 8am – 8pm, and Saturday: 8am – 6pm.

Some lines are open 24 hours a day, 7 days a week.

Alternative contact methods for British Gas

You can also contact British Gas in writing or by email. Write to British Gas to make a formal complaint, or email them for customer service assistance. We have published three physical addresses for British Gas and three email addresses below.

Contact British Gas in writing

Write to British Gas at the following addresses:

Registered address

British Gas,
Millstream,
Maidenhead Road,
Windsor,
Berkshire
SL4 5GD.

Complaints address

British Gas,
Complaints Management Team,
PO Box 226,
Rotherham,
S98 1PB.

Business complaints address

British Gas,
Business Customer Services Team,
Winnall Down,
Alresford Road,
Winchester,
SO21 1FP.

British Gas customer service email address

The email address for British Gas customer service is customerservice@britishgas.co.uk.

The email address for the British Gas customer service director is: customer.service.director@britishgas.co.uk.

The email address for British Gas complaints is: customercomplaints@britishgas.co.uk.

Priority Services Register

To apply for the Priority Services Register (PSR) with British Gas, visit https://www.britishgas.co.uk/Priority-Service-Register.

British Gas on social media

Facebook – https://www.facebook.com/britishgas

Twitter – https://twitter.com/britishgas

Google Plus – https://plus.google.com/+BritishGas

LinkedIn – https://uk.linkedin.com/company/british-gas

YouTube – https://www.youtube.com/britishgas

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