British Gas boiler breakdowns and repairs

By Energy Company Numbers on July 30, 2015 in British Gas, Help and advice

Boilers are expensive appliances so when they breakdown it’s normal to have a sense of panic wash over you. If you are a British Gas customer, the good news is that British gas boiler breakdowns and repairs is a service that you can benefit from and you could have your boiler back to its usual self sooner than you think.

Below, we have provided a range of useful boiler breakdown and repairs advice for British Gas customers.

How do I book a British Gas engineer for a breakdown?

First of all, if you smell gas or burning coming from your boiler and you believe that you, your family or your property is at immediate risk, please call 999 immediately.

Related: What is the British Gas energy trust?

With that out of the way, all British Gas customers are either a HomeCare customer or a non-HomeCare customer. If you are a HomeCare customer, you will probably be covered by your agreement for boiler breakdowns. If so, please call 0843 770 5045 (calls cost 7p per minute plus your phone company’s access charge) to book an engineer, at no cost to yourself. Or alternatively, log in to your online account and book an engineer from there. If you are not a HomeCare customer, then you will need to book a one-off repair. This is easy to do – just call 0843 770 5045 to book an engineer. You will receive a fixed price quote for your breakdown and this price will remain the same, no matter what repairs need carrying out on your boiler.

I think my boiler is beyond repair and needs replacing?

If you believe that your boiler is beyond repair (perhaps it’s very old or you have had a temperamental boiler for some time), then it’s important to have an engineer look at your boiler to confirm this. British Gas will come out to your property and perform a check for you for free if you are a HomeCare customer and for a fixed price if you are not.

And if your boiler does need replacing, British Gas has various boiler upgrade offers year-round that will cut the cost of a boiler replacement for you. For example, the current promotion (at the time of writing) is £200 off a new boiler with HomeCare 200 included for a year. You can also pay for your new boiler in instalments – ideal for those of you who have a limited income.  To find out more about their latest boiler promotions, please call 0843 770 5045.

I have already booked an engineer, but I want to change the time or date of my appointment. Is this possible?

Yes, absolutely – and it won’t cost you anything either.

Call British Gas on 0800 294 9650 or 0843 770 5045 to change the time or date of your breakdown appointment. Or if you are an online customer, log in or register for an account and follow the instructions.

About the Author

Energy Company NumbersView all posts by Energy Company Numbers
Energy Company Numbers is a telephone number directory service dedicated to helping UK consumers keep in touch with their energy suppliers.


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