SSE Swalec Review: Time to Switch?

By Energy Company Numbers on August 12, 2021 in Help and advice

Many households make the mistake of sticking with the same energy provider, but in many cases, switching is a no-brainer — it can often save you money and bag you a better service. 

Whether you’re ahead of the game or you’re just curious about what providers are out there, SSE SWALEC will almost certainly have crossed your radar.

Here are a few reasons why you might want to consider making the switch.

Great customer service

As a customer, few things are more important than having your worries and complaints ironed out as quickly as possible (or better still, to have no worries or complaints in the first place).

With SWALEC, you can tick that box straight away. The provider has consistently won awards for its customer service, and the data backs this.

To speak with SWALEC customer service, you can find SWALEC contact numbers here.

While complaints for Swalec can’t be differentiated from those of SSE, the most recent data shows that its parent received 73,850 complaints in one quarter. While that might sound like a lot, it’s a lot less than competitors of a similar size — and almost three-quarters of these issues were resolved by the end of the next day.

SSE also has an “excellent” score on Trustpilot, with an average rating of 4.4 across more than 25,000 reviews. While this alone might not be enough to convince you of an energy supplier’s reliability, combined with the other evidence, it paints a favourable picture. 


If you’re also open to switching your broadband or heating over to a new provider, you’re in luck — choose SWALEC and the company will give you an account credit.

SSE currently offers £50 in account credit to energy customers who add heating cover, and £75 for those who add broadband.

This helps to make the switch even more appealing, but it’s not like SSE needs to offer an extra financial incentive. Many customers praise the provider for offering a cheaper deal than competitors, although this will vary depending on where you live and your energy consumption.

As an added perk, SSE customers get access to presale tickets and big events via the SSE Reward program. If you’ve ever complained that only new customers reap the benefits while those who are continually loyal get nothing, take note.


The origins of SSE can be traced back to 1943, when it was part of public sector energy projects in Scotland. Fast forward to today and it’s one of the UK’s Big 6 energy providers — talk about a success story.

While experience alone doesn’t guarantee competence, it’s a strong signal that SSE SWALEC knows what it’s doing (especially considering it’s also won so many awards).

Can millions of customers spanning multiple decades all be wrong?

Bottom line

If this has been enough to persuade you that SSE Swalec is the one for you, don’t just sit on that information and go about your day as usual. Take action!

Once you’ve compared your options and weighed up the pros and cons of each one, start the switch online or contact Swalec for more information.

About the Author

Energy Company NumbersView all posts by Energy Company Numbers
Energy Company Numbers is a telephone number directory service dedicated to helping UK consumers keep in touch with their energy suppliers.


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