Npower failed 500,000 customers from 2014-15; The supplier sent out unitemised bills and wrongly calculated bills; The supplier failed to handle complaints effectively; The supplier has been ordered to pay a £26m fine by Ofgem. The energy regulator Ofgem has ordered Npower to pay a staggering £26m fine over customer service failures today. More than 500,000 customers had been affected […]

Value of UK’s water resources and description of Freshwater. The value of the UK’s lakes, reservoirs, marshes, bogs, canals and rivers has risen by more than a quarter in five years according to the first ever analysis of freshwater ecosystems from the Office of National Statistics. Between 2008 and 2012 the value of the UK’s freshwater ecosystems, which cover inland […]

In 2014 total UK overall primary energy consumption (fuels obtained directly from natural sources) was 193.4 million tonnes of oil. This is the lowest since before 1970. In 1970, primary fuel consumption was dominated by solid fuel use (47 percent of all energy consumption in the UK). By 1980 the fuel mix had evolved following North Sea Gas coming on […]

The Scottish Power Priority Services Register is a register set up to identify vulnerable ScottishPower customers and help them to get the most out of their energy service. The register includes individuals living in households. Once registered, Scottish Power customers may be able to benefit from additional services that are either complimentary or free. Call Scottish Power customer service on 0843 […]

A recent analysis by Thames Water has found that approximately £13 million of precious metals is being flushed away through our sewers every year, (The Telegraph). Brushing gold teeth and rubbing wedding rings when we wash out hands is the causal factor. A geologist from Cardiff University who has been studying precious metals in urban waste, (this study was carried […]

1. Wind This is one of the most commonly used types of renewable energy sources. This is an alternative to traditional energy that is prevalent naturally. Wind power can be used to generate electricity in a very simplified way. Wind turbines are one of the most commonly means of converting wind into energy and have the ability to harness quite […]

In the event of a power cut in your area, it’s important that you call the right person first time. If you don’t, then it will probably take longer for your power to be restored and you will be placed further down the list (oh yes, there are lists) of areas that received power cuts on the same day. In […]

EON is one of the major energy suppliers, but it is also one of the first to be hit with a major fine. It was recently fined for not installing smart meters for many of its business customers. This is a stiff penalty and shows that energy suppliers are going to be held to high standards when it comes to […]

EDF to bring in technology to reduce nitrogen emissions at a coal powered plant in Krakow Poland. Fortum to supply combustion technology of two boilers will be used to reduce Nitrogen emissions at a coal-powered plant owned by EDF. The time line for this to take place is between 2016-2017. Vice President, Power Solutions, at Fortum, states that: “Our solution […]

EDF Energy is a subsidiary of the French state-owned EDF Group (Electricité de France), and is one of Europe’s largest energy suppliers. EDF supplies energy to about five and a half million customers in Britain. It generates roughly a fifth of the UK’s electricity. How does EDF score with customers in its customer service provision? Here we look at two […]