There’s a common narrative that surrounds the big six energy firms that the only thing they really care about is their profits. Over the years, that’s meant high prices, atrocious customer service records and even worse customer satisfaction levels. Much of those complaints might still be true, but there’s at least one area which has seen improvement over the last […]

The Energy Performance Certificate, or EPC, tells you how energy efficient your property is. The purpose of the Certificate is to give you or another person a clear indication of how much it will cost you or them to heat and light the property. It provides estimates in GBP of how much it will cost to light, heat and run […]

British Gas employs over 12,000 people in the United Kingdom in a customer service role. The vast majority of calls to British Gas are processed within the UK, and more so than many other energy suppliers. British Gas has headquarters in Windsor, and call centres dotted around the country. British Gas Call Centre Locations British Gas has call centres in Manchester, […]

Our energy providers are known for a great many things, but how often are they known for lowering the cost of our energy tariffs? With the price of gas and oil falling to the lowest levels we’ve seen in decades, there’s been an incredible amount of pressure on energy companies to lower their prices in line with their current expenditure. […]

Here in the UK, we pretty much take it for granted that we can switch on the tap, and clean, healthy drinking water will emerge ready for consumption. But with less than 20 per cent of the world’s countries guaranteeing drinking safe tap water, it seems we are somewhat in the minority. How do our water companies ensure that all […]

Utilita Warn of Profit Wipeout Energy companies, like all companies, rely on their profits to continue existing, but should Ofgem’s proposals for capping prices for prepayment meters go ahead, Utilita could run into a few walls. Utilita are a small, but growing, energy company with almost 200,000 customers, but they say that the plans being proposed by the energy watchdog […]

Sometimes referred to as the ‘forgotten utility’, many UK residents view their water charges as something they just have to live with. Even when we discovered that water bills were set to rise by as much as 5 per cent in April 2016, still very few households considered whether they could save money. Everyone knows they can switch gas and […]

First Utility Names Head of Public Affairs and Corporate Comms Director For big energy companies like First Utility, ensuring that the First Utility customer service number and business to business communications are perfect can be the difference between a long future and a short one. Now, in a highly positive move for the company, they’ve announced that they’ve filled two […]

Reading a gas meter is easy once you know how. In this article, you will learn how to read your gas meter, and what all of your gas meter’s numbers mean. Before we get started, you might also find it valuable to read our guide covering ‘how to read an electricity meter’. For those of you who are new to […]

Whenever your renewal is up or you switch supplier, you will need to take a meter reading. Your electricity meter is used by your electricity supplier to monitor your energy usage – it can also be used by you to monitor your energy consumption. Not everybody finds the traditional electricity meter intuitive, however, and as a result smart meters are […]