Npower customer service contact number 0843 770 5016
Npower UK customers can call Npower customer services on 0843 770 5016 Monday – Friday 8am to 8pm and Saturday 8am – 6pm. Over the Christmas period, npower customers can call 0843 770 9936 or 0800 073 3000 for customer service.
Npower’s customer service structure
If you are an RWE Npower customer, then you might be interested to learn that the company rolled out a new customer service structure in 2014. Under the new structure, npower customers are served by UK call centres while back office customer services are outsourced abroad. This new structure was created after npower UK reviewed how they were doing in their customer’s eyes. They found that they weren’t offering the high levels of customer service that customers expected; so a change was needed. The new structure puts an emphasis on UK customer services, so npower UK looks as it should. This is further backed up by npower’s advisors still being based in the North East of England.
Emergency phone number for npower?
In an emergency, npower customers should call 0800 111 999 – this phone number is for the National Grid.
Npower Contact Numbers
Having said that, npower do still outsource some customer service functionality abroad. It’s important to note that all calls are still answered in the UK, as per RWE’s 2014 customer service structure – but npower do still outsource some things, and the company’s they use to do so are Capita and TCS. But, this is hardly a downside. It simply means npower can be more flexible for customers, and that their npower customer services phone number is not a wasted way for customers to get in touch with them.
As a result, using an npower customer service number to get an enquiry dealt with is the recommended way to go about contacting npower, although we have provided additional customer contact info for Npower below. Our customer service number for npower is fast and efficient and on average (insight gained from 100 phone calls), telephone calls last 7 minutes and 50 seconds and we have received many good reviews for this number by users. So if you are a new npower customer or an existing npower customer, our number will work.
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About Npower, who are RWE npower?
The CEO of RWE npower up until August 2015 was Paul Massara. Massara stepped down as CEO, after RWE confirmed profits had fallen by almost two-thirds, to £38m (The Guardian). Who is in charge of RWE npower right now remains unclear, however Rolf Martin Schmitz, RWE’s chief operating officer, is thought to be running the company alongside RWE boss Peter Terium.
RWE npower are one of the big six energy suppliers in the UK (BBC). The company has a corporate structure and serves approximately 5.4 million business and domestic customers with electricity, gas and dual-fuel (RWE), with headquarters in Worcester, England, and in Swindon, England.
Npower customers are spread across the country in England, Wales and Scotland. Like all of the big six, npower has run into its fair share of criticism in recent years (TrustPilot) especially so with regard to energy prices. However, they are undergoing somewhat of a transformation right now with a new customer service structure that increases the flexibility of their call centres and npower’s energy prices are getting better with new tariffs including pay as you go tariffs. This is in response to a mass exodus of customers in recent years and a steep drop in operating profits (FT), as well as RWE shares plummeting to an all-time low (Reuters).
As one of the big six energy suppliers in Great Britain, npower commands a large proportion of the energy market (Ofgem). They specialise in electricity and gas, and in recent years they have made a large push towards renewable energy sources, especially wind farms, to minimise their requirement on fossil fuels (Wales Online).
In July 2015, Ofgem ruled that Npower customers whose complaints take too long to be processed – over 28 days from the receipt of complaint – must be compensated (ITV). In the ruling, Ofgem said Npower must write off the debt for any customers whose complaints were not resolved up until that point. In response, Npower wrote off the debt of over 1,000 customers.
Npower customer services phone number
There a variety of different reasons as to why somebody might want to contact Npower customer service. The most likely reason is that the person in question has a query about a recent bill, or their energy supply is not behaving as it should be. Customer services are the best people to call under these circumstances. However, Npower have invested considerably in the advice sections of their website, so you may find the information you are looking for there – search for Npower advice and you’ll find helpful articles.
Much of npower’s customer service is located in the UK, contrary to some media reports. Npower has committed to providing jobs in the UK and their call centres play a huge role in this – the majority of npower’s workforce is indeed office based, either in a call centre or head office. Our npower customer service no and npower customer helpline is the best npower number – you can reach it on 0843 770 5016. This number works Monday to Friday and on Saturdays. This number is for both new and existing customers of npower. If you are struggling to get in touch with npower, then give our number a try. Phone calls take an average of 7 minutes and 50 seconds but some enquiries are dealt with much faster.“I had a long-standing complaint with npower earlier this year and I was at my wits end trying to get in touch with them after being fobbed off so many times. I found your phone number on Google and it’s the best npower number I have used, hands-down. My complaint was escalated very quickly so thank you for that!” – Laura Platt.
“Struggling to get in touch with npower? No problem, use this number. It worked for me.” – Pete Johnson.
In 2014, npower was ranked worst of 100 major companies for customer service (The Telegraph), with rival Scottish Power second to bottom. This means that not only is npower worse for customer service than independent suppliers, but they are worse than the big six too. So if you are thinking about switching to npower, we recommend you do your research first.
Npower pay as you go customer service number
Pay as you go and prepayment npower customers can call 0843 770 5016 to get their enquiries dealt with.
Having attempted to contact npower ourselves using various means, we have found that the best way to get in touch with npower is to call them using our npower telephone number, 0843 770 5016. This high quality telephone number will get you in contact with a customer service representative quickly and it will no doubt result in a stress-free communication platform to discuss your needs. It is far more effective than sending an email or using an online ticketing system and we have thousands of happy users who can attest to that.
Npower weekend phone number 0843 770 5016
Npower can be called on Saturdays only on a weekend. The numbers are 0843 770 5016 or 0800 073 3000.
Extra contact details for npower customer services
We have scoured the web, and the best npower customer services telephone number is 0843 770 5016. This gets you through to a customer service assistant very quickly. npower is highly experienced in handling all types of customer enquiry, so whether your are a business or residential customer, you can have confidence in npower to assist with your enquiry on the telephone. Alternatively, you can get in touch with npower by writing to their head office (address below) or get in touch with them on social media – the best way to do this is on their Twitter Help handle.
How to write to npower customer services – Npower addresses
PO Box 177
Houghton le Spring