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Moving home with Npower guide

By Energy Company Numbers on March 6, 2017 in Help and advice, npower
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Are you moving home with Npower? If so, here’s everything you need to know about doing so!

There are a few key things that you need to know and things to consider when you are preparing to move home with Npower. The first thing you need to know it that usually, switching your address around does not ordinarily result in any outage. However, you may experience a loss of power for a short period of time, depending on when you contact Npower. If you want to make the process as smooth as possible, you need to have access to the following information:

  • Your name and the name of your property (if applicable)
  • New Address
  • Date of Move
  • Final Meter Reads
  • The name of person responsible for energy at property you are relocating from. This is only needed if you have it available to you.

You may also need to provide other information. Contact Npower on 0843 770 5016 to find out more about what information you need.

Contact number disclaimer

For those customers that have a standard credit meter, there is no reason to call more than 10 days in advance of your move. By not calling more than 10 days before your move, it allows NPower to send you the most accurate energy bill for the property that you are moving out of. So if you have left switching a little bit late, a week’s notice should usually be fine.

What if You Have a Prepay Meter?

If you are moving, but have a prepay meter instead of a standard credit meter, it is best to notify us on the day of your move. It is possible to contact us before your move, but you should again notify us on your actual moving day. The information that you need to know when calling includes:

  • Amount of Debit or Credit on Your Meter
  • The Serial Number

The meter serial number should be easy to find and is located on the front of the meter. You should be able to see the serial number next to the barcode. Having the serial number on-hand when you calk is important.

What if You Have Already Moved?

If you have already moved from your old property, we are still happy to assist you and can simplify the process of switching from another energy provider. If you have already moved when calling us, the information that you need to have available includes:

  • Name
  • Opening Meter Reading
  • Move In Date

It should also be noted that if a prepayment meter is already at the property, you need to inform us of the amount of credit or debit on the meter.

Moving can be a stressful process, but we are here to help. If you are moving to a new property or have already moved, having the necessary information available at the time that you call will expedite the entire process. All landline calls to us are free, but calls made with a mobile phone may have additional charges. Call us today when your move is near and allow our staff to assist you.

About the Author

Energy Company NumbersView all posts by Energy Company Numbers
Energy Company Numbers is a telephone number directory service dedicated to helping UK consumers keep in touch with their energy suppliers.

1 Comment

  1. Harry May 27, 2015 Reply

    I moved home with Npower and had no trouble thanks to this guide – always remember to update Npower on your new home before moving everything over.

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