National Grid Gas Emergency Number

National Grid Contact Number – 0800 111 999

National Grid Gas Emergency Number
National Grid Emergency Number – 
0800 111 999

The National Grid is the company behind maintaining and supporting our national gas and electricity supply. They are separate from energy suppliers such as Ovo. When a gas emergency strikes you need to call the National Grid Gas Emergency hotline at 0800 111 999 immediately. National Grid has trained operators working around the clock, seven days a week to ensure that your gas emergency is resolved as quickly as possible. Whether you call from a mobile or home phone, calling 0800 111 999 will put you in touch with a member of the National Grid’s Gas Emergency team.

What is the Gas Emergency number from National Grid?

The Gas Emergency number was launched in order to help British citizens who have encountered a gas emergency. Operated day and night around the year, the gas emergency hotline is the only number you should call if you encounter a gas leak, can smell gas or are worried that fumes containing carbon monoxide are escaping from a gas appliance.

When should I ring the gas emergency line?

If you can smell gas, are worried you have a gas leak or are worried that fumes containing carbon monoxide are leaking from one of your appliances.

If you have any of these issues, you should call the National Grid gas emergency immediately without hesitation. Gas leaks are a major threat to your life and, indeed, potentially the safety of those around you.

What questions will they ask me?

When you ring the National Grid emergency number you’ll be asked a number of questions in order to get to the bottom of your problem, these might include:

– The address/location of the suspected gas leak
– How many people there are at the property where the gas leak is most noticeable?
– How long has the smell been noticeable?
– Is the smell coming from the cellar/basement?
– Your name and phone number
– If any of the neighbours affected
– Any other special circumstances or access information

Getting accurate address details is utterly crucial as they may need to send engineers out to the location. Please ensure when on the phone to the gas emergency number that you have the exact and correct address of the emergency.

Once they have built a picture of your gas escape or gas emergency they will then offer you some safety advice, this could include:

  • Opening doors and windows so gas can escape
  • Turning the gas off at the meter (unless the meter is located in the cellar/basement)
  • Avoiding the use of any naked flames or electrical switches.

Do be aware, however, that none of those advice should be taken before speaking to the experts on the gas emergency line. They are exclusively qualified to offer such advice and you should not undertake any actions until they have ascertained the nature of your emergency.

What isn’t considered an emergency?

The key term to remember when calling the gas emergency line is ‘emergency’. If your issue is one of the following do not call the National Grid gas emergency number:

– Your heating or other appliance has stopped working
– You need your gas switched on
– You have a water leak
– You can’t afford to have you appliances repaired
– Your pilot light has gone out
– Your prepayment meter is faulty

If you have any of these issues, you should not call the gas emergency hotline on 0800 111 999. The National Grid have only limited resources, and wasting their time with a non-emergency will only serve to delay help for people who are encountering legitimate emergencies.

Is there another way to contact the gas emergency team?

There is no other way to contact the gas emergency line from National Grid, they can only be contacted via 0800 111 999.

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