Help and advice

  • Co-op Energy Prepayment Process

    By Energy Company Numbers on February 25, 2019
    Prepayment meters allow you to pay for your energy before you use it, by adding more credit to your meter as required. This can be an effective way to manage your energy usage more efficiently and avoid large bills. Co-op Energy aims to make the prepayment process as simple as possible for customers. Here we break down the process step […]
  • How to make a complaint with EDF Energy

    By Energy Company Numbers on February 24, 2019
    Making a complaint with EDF Energy is straight-forward. All you need to do is follow the steps outlined below. EDF Energy tries its best to ensure that all customer complaints are handled swiftly and efficiently with a positive outcome for the customer. You can make a complaint with EDF about your account, a recent bill, the quality of the service […]
  • How do I know if I am on the right First Utility tariff?

    By Energy Company Numbers on February 21, 2019
    A price change and a tariff change are not one in the same. It is important that you are informed in what constitutes and price change and what constitutes and tariff change. Call First Utility customer service If you have landed on this article and you wish to contact First Utility, you can use the number above. When a price […]
  • Are British Gas smart meters free?

    By Energy Company Numbers on February 19, 2019
    Are British Gas smart meters free? Yes, British Gas smart meters are free. They are being offered by British Gas as part of a nationwide upgrade. To get a British Gas smart meter, contact British Gas by phone or email. British Gas will establish your eligibility for you, and then book in your smart meter installation. Smart meters are supplied […]
  • Are British Gas boilers expensive?

    By Energy Company Numbers on February 17, 2019
    Are British Gas boilers expensive? We recently received a question from a lady named Emma Wilkinson, who wanted to know whether a quote she received from British Gas for a new boiler was value for money. The question was as follows: “Hi ECN, I have been quoted £4,000 for a boiler from British Gas. The quote is for the supply […]
  • What is an In-Home Display (IHD)?

    By Energy Company Numbers on February 15, 2019
    An In-Home Display (IHD) is a device with a touchscreen that communicates with a smart meter to display energy consumption statistics in real-time. IHDs are battery-powered and portable, so they can be placed in any room of the home, to help you monitor your energy use.  IHDs operate separately to, but in conjunction with, smart meters. You can think of […]
  • Is there a special tariff for EDF customers who are on benefits?

    By Energy Company Numbers on February 12, 2019
    If you are on benefits, such as income support, then you may be looking for information about whether or not EDF Energy offers a special tariff for customers on benefits. If you are on benefits, be that Income Support or Child Allowance, it is worth contacting EDF to discuss your needs. Unfortunately, we have some bad news, because EDF Energy do not […]
  • Renewing E.ON tariffs guide

    By Energy Company Numbers on February 10, 2019
    Whether you are switching to E.ON or you are an existing customer, changing or renewing your tariff need not be a difficult or time consuming process. It’s relatively easy to renew your tariff, however, there are details that you need to be aware of to ensure that you avoid common mistakes and make the process as smooth as possible. Below […]
  • Changing Tariff with First Utility

    By Energy Company Numbers on February 7, 2019
    You can switch tariff with First Utility when your existing tariff ends. First Utility should notify you in accordance with Ofgem rules 42-49 days before the end of your plan, to give you chance to switch. It is your consumer right to switch to a cheaper tariff if one is available. You can continue with First Utility as your supplier, […]
  • How to Complain to SSE

    By Energy Company Numbers on February 5, 2019
    SSE is, in 2019, one of the biggest energy companies in the UK with over 8.5 million people taking gas and electricity from the company every day. Formed from the merger of the North of Scotland Hydro-Electric Board and the Southern Electric Board in 1998, Scottish and Southern Energy (SSE) quickly began expanding operations with a number of acquisitions. In […]

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