Help and advice

  • Overcharged energy bills? Here’s what you need to do

    By Energy Company Numbers on April 25, 2019
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    If you have overcharged energy bills, there’s no need to worry – hundreds of thousands of people are overcharged every year by their supplier, and every one of those people are refunded the full amount or have their account in credit. In this article, we will explain what you can do to avoid overcharging and what to do if you […]
  • Your guide to the smart meter rollout in the UK

    By Energy Company Numbers on April 15, 2019
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    Smart meters are, for the moment, not very widely adopted. Only an estimated 50,000 homes have them installed, and that’s nothing compared to the 26 million plus households in the UK – but more households will get them soon. Tens of millions of households, in fact. In our guide “what are smart meters”, we addressed what smart meters are and […]
  • What is cavity wall insulation?

    By Energy Company Numbers on April 10, 2019
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    If you have been looking for ways to make your home more energy efficient and to reduce your carbon footprint, then you will have almost certainly come across something called cavity wall insulation. But what is cavity wall insulation, and how do you get it? What is cavity wall insulation? Cavity wall insulation refers to a form of insulation that is […]
  • Npower Meter Readings – Payment Options when Moving Home

    By Energy Company Numbers on March 29, 2019
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    Now celebrating their 17th year, the company formerly known as Innogy have, via a series of takeovers, become a member of the UK’s ‘Big Six’ energy suppliers with over 3.1 million customers relying on them for energy every day. In 2002, Npower were bought out by RWE of Germany, who named the business RWE Npower and spun off the renewable […]
  • OVO Energy Refer a Friend Guide

    By Energy Company Numbers on March 8, 2019
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    OVO Energy Refer a Friend is a unique reward scheme, where an OVO Energy customer can get a £25 gift card by referring a friend who then takes on OVO as their energy supplier. You can refer a friend at this page, and if your friend takes on OVO as their supplier, then you will be rewarded with your choice […]
  • Switching to SWALEC – how to switch to SWALEC

    By Energy Company Numbers on February 27, 2019
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    If you live in Wales or the Merseyside region of England, you can choose SWALEC as your supplier of gas and/ or electricity. SWALEC is part of the public listed company SSE, one of the UK’s largest energy suppliers, which has 9.5 million customers nationwide. Choosing SWALEC as your gas and electricity supplier is hassle-free – the company prides itself […]
  • Co-op Energy Prepayment Process

    By Energy Company Numbers on February 25, 2019
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    Prepayment meters allow you to pay for your energy before you use it, by adding more credit to your meter as required. This can be an effective way to manage your energy usage more efficiently and avoid large bills. Co-op Energy aims to make the prepayment process as simple as possible for customers. Here we break down the process step […]
  • How to make a complaint with EDF Energy

    By Energy Company Numbers on February 24, 2019
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    Making a complaint with EDF Energy is straight-forward. All you need to do is follow the steps outlined below. EDF Energy tries its best to ensure that all customer complaints are handled swiftly and efficiently with a positive outcome for the customer. You can make a complaint with EDF about your account, a recent bill, the quality of the service […]
  • How do I know if I am on the right First Utility tariff?

    By Energy Company Numbers on February 21, 2019
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    A price change and a tariff change are not one in the same. It is important that you are informed in what constitutes and price change and what constitutes and tariff change. Call First Utility customer service If you have landed on this article and you wish to contact First Utility, you can use the number above. When a price […]
  • Are British Gas smart meters free?

    By Energy Company Numbers on February 19, 2019
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    Are British Gas smart meters free? Yes, British Gas smart meters are free. They are being offered by British Gas as part of a nationwide upgrade. To get a British Gas smart meter, contact British Gas by phone or email. British Gas will establish your eligibility for you, and then book in your smart meter installation. Smart meters are supplied […]

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