Help and advice

  • What to do if you can’t pay your energy bill

    By Energy Company Numbers on March 24, 2020
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    Life can be incredibly expensive. Between food, bills, our housing and whatever else might suddenly spring itself on us, our monthly wage can be stretched pretty thin. As such, when it comes to the end of the month, you might well be wondering “what can I do if I can’t pay my energy bill?” Well, the first thing you should […]
  • How to make a complaint about your energy supplier

    By Energy Company Numbers on March 15, 2020
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    If you are dissatisfied by your gas, electricity or dual fuel supply or the service that has been provided to you, the good news is it is easy to make a complaint about your energy supplier and most of the time, complaints are taken seriously enough to warrant a verbal or written response. There are three main ways to make […]
  • How to get a refund from SWALEC

    By Energy Company Numbers on March 4, 2020
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    If you believe that you are owed a refund from SWALEC for unused energy, or because of overcharging, then you should contact SWALEC to discuss your concerns. SWALEC will refund you within 30 days, if they are made aware of overcharging. Refund Timeframes If you are a SWALEC customer and you have questions about your refund, there are timeframes that […]
  • What is the UK energy mix?

    By Energy Company Numbers on February 26, 2020
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    To meet the country’s energy needs, energy suppliers in the UK have to use all of the energy sources available to them to generate enough electricity to meet demand and also provide a contingency. This is called the energy mix. Where your electricity comes from depends on who your supplier is and where you are located in the UK. Let’s […]
  • EDF – How to Complain

    By Energy Company Numbers on February 10, 2020
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    EDF are a French-owned energy company with over 5.7 million customers in the UK. That makes them a member of the so-called ‘Big Six’ major players in the UK energy market. It was formed in 2002 following the acquisition and mergers of SEEBOARD Plc, London Electricity Plc, SWED Energy Plc and two coal-fired power stations and one combined cycle gas turbine power station. So, with 5.7 […]
  • What is an In-Home Display (IHD)?

    By Energy Company Numbers on January 28, 2020
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    An In-Home Display (IHD) is a device with a touchscreen that communicates with a smart meter to display energy consumption statistics in real-time. IHDs are battery-powered and portable, so they can be placed in any room of the home, to help you monitor your energy use.  IHDs operate separately to, but in conjunction with, smart meters. You can think of […]
  • Renewing E.ON tariffs guide

    By Energy Company Numbers on January 12, 2020
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    Whether you are switching to E.ON or you are an existing customer, changing or renewing your tariff need not be a difficult or time consuming process. It’s relatively easy to renew your tariff, however, there are details that you need to be aware of to ensure that you avoid common mistakes and make the process as smooth as possible. Below […]
  • Replacement Utilita top-up cards

    By Energy Company Numbers on September 2, 2019
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    Utilita top-ups are made easy with online, SMS and phone options available. If you have lost your Utilita top-up card, or if your top-up card has stopped working, then you can request a replacement top-up card from Utilita. Utilita replacement top-up cards incur a charge of £6, and they take around 8 days to arrive by post. Utilita top-up cards […]
  • How to make a complaint with First Utility

    By Energy Company Numbers on August 11, 2019
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    First Utility is the largest independent energy supplier in the UK, supplying energy to millions of domestic customers. The scale of First Utility’s operations means that there are cases where people need to get in touch with them to make a complaint. If you are wondering how to make a complaint with First Utility, the following information will help you. […]
  • How to top up your E.ON prepayment meter

    By Energy Company Numbers on June 11, 2019
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    Millions of people get their gas & electricity from E.ON, and prepayment is one of the most popular methods. If you have not yet signed up for prepayment, it may be worth doing so. Prepayment offers a high level of control over your energy usage and it’s ideal for those on a budget. If you have recently signed up for […]

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