Help and advice

  • British Gas Hive Active Heating thermostat guide

    By Energy Company Numbers on January 1, 2020
    Hive Active Heating is a live thermostat that uses a Wi-Fi connection to allow home owners to adjust the temperature in their home through a mobile device, such as a tablet computer or smartphone. The main benefit of having this device installed is that you will have far greater control over the temperature in your home, with the ability to […]
  • Replacement Utilita top-up cards

    By Energy Company Numbers on September 2, 2019
    Utilita top-ups are made easy with online, SMS and phone options available. If you have lost your Utilita top-up card, or if your top-up card has stopped working, then you can request a replacement top-up card from Utilita. Utilita replacement top-up cards incur a charge of £6, and they take around 8 days to arrive by post. Utilita top-up cards […]
  • No gas with British Gas pay as you go meter?

    By Energy Company Numbers on August 28, 2019
    No gas? No problem. In this guide, we will help you get your gas supply up and running again and you will find out why your British Gas pay as you go meter has stopped working as it should. If you have a British Gas pay as you go meter and no gas, there are four reasons why this may […]
  • How to make a complaint with First Utility

    By Energy Company Numbers on August 11, 2019
    First Utility is the largest independent energy supplier in the UK, supplying energy to millions of domestic customers. The scale of First Utility’s operations means that there are cases where people need to get in touch with them to make a complaint. If you are wondering how to make a complaint with First Utility, the following information will help you. […]
  • Is Dual Fuel Cheaper?

    By Energy Company Numbers on July 25, 2019
    Energy prices are the highest they’ve ever been, and the ‘big six’ seem intent on squeezing every last penny out of homeowners and businesses. But are consumers missing a trick? Could you save money with a dual fuel energy tariff? Is dual fuel cheaper? Dual fuel energy tariffs combine both gas and electricity energy sources into one tariff. The point […]
  • How to Complain to SSE

    By Energy Company Numbers on July 5, 2019
    SSE is, in 2019, one of the biggest energy companies in the UK with over 8.5 million people taking gas and electricity from the company every day. Formed from the merger of the North of Scotland Hydro-Electric Board and the Southern Electric Board in 1998, Scottish and Southern Energy (SSE) quickly began expanding operations with a number of acquisitions. In […]
  • Smart meter data – A guide to your rights and choices

    By Energy Company Numbers on June 20, 2019
    If you are concerned about how your data will be used with smart meters, read on. There’s no doubting that smart meters are poised to bring a huge number of benefits to our lives. Whether it’s the end of estimated bills and nosy meter men, being able to see how much energy you’re using or just the ability to point […]
  • How to top up your E.ON prepayment meter

    By Energy Company Numbers on June 11, 2019
    Millions of people get their gas & electricity from E.ON, and prepayment is one of the most popular methods. If you have not yet signed up for prepayment, it may be worth doing so. Prepayment offers a high level of control over your energy usage and it’s ideal for those on a budget. If you have recently signed up for […]
  • What is Economy 7?

    By Energy Company Numbers on June 5, 2019
    Economy 7 is a type of energy tariff that offers different pricing options for electricity depending on the time of day or night. This type of tariff functions in a similar way to peak and off-peak phone calls. All electricity that is used during the night time hours has a lower price. Why Economy 7? The reason that this tariff […]
  • How to switch your energy supplier

    By Energy Company Numbers on June 1, 2019
    Thinking of changing energy supplier? Find out how to switch with our handy guide with everything you need to know – and don’t worry, there’s nothing complicated about it! The rising cost of energy is enough to make even the most financially secure households worry – and there’s no shame in seeking a cheaper, fairer deal. We’ll kick-start our guide […]

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