Contact Number Help Service

Utilita Contact Number 

0843 770 5082

Utilita are the UK’s leading prepayment (pay-as-you-go) energy supplier. Call Utilita on 03303 337 442 for general enquiries, or 03452 068 999 for their emergency line. Lines are open 8:00am – 8:00pm Monday to Friday, and from 8:00am to 5:00pm on Saturday and Sunday.

Utilita Contact Numbers

Contact Utilita by department using the numbers listed below:

Utilita Customer Service 0843 770 5082
Automated Top-Up Line 03452 068 333
Billing Support 0843 770 9915
Account Support 0843 770 9916
Complaints 03452 072 000
Moving Home 03452 068 777


Utilita’s customer service is based in the United Kingdom. Your telephone call will be answered by a UK-based call centre. If you require help, then you might also like to visit the Utilita help centre for advice and how-to guides. You can also make a complaint here.

Call 0843 770 5082 to speak to a customer service assistant at Utilita, 8am-8pm Monday to Friday and 8am-5pm on a Saturday.

Utilita Contact Information

Write to Utilita or send an email to Utilita using the information in the table above.

Utilita contact number

Contact Utilita by Writing:

Utilita Energy Limited,
Unit E,
Moorside Road,
SO23 7RX.

Contact Utilita on Social Media

FacebookTwitter, YouTube, Google Plus.

Contact Utilita by fax

08700 052 613.

Contact Utilita by calling 0843 770 5082 or 0330 3337 442. Lines are open from 8:00am – 8:00pm Monday to Fri, and from 8:00am to 5:00pm on Saturday and Sunday. Utilita will be able to help you with all general enquries, including pay-as-you-go top-ups and any meter problems.

How to contact Utilita?

New and existing customers should call Utilita for immediate enquiries. The contact numbers for Utilita can be found in the table above. If you have a non-urgent enquiry, you can email Utilita or write to them. You can also contact Utilita on social media.

About Utilita

Utilita is the UK’s leading provider of prepayment gas and electricity, and they are one of the fastest growing independent energy suppliers.

With Utilita, you get £10 emergency credit, a free smart meter and customer service from a UK call centre. The numbers listed on this page will connect you to Utilita’s customer service department.

Utilita provides every customer with free market leading smart meters to monitor energy usage. Customers purchase gas and electricity through a prepayment tariff which offers the ability to pre-pay for energy, and thus top up when they run low. Utilita also has an excellent customer service record, with a 75 per cent customer satisfaction rating and favourable reviews online.

Utilita was the first energy supplier to model itself on the needs of prepayment customers. The service is a lifeline for thousands of homes up and down the UK where the ability to top up on energy as and when needed is more convenient and cost-effective than a normal gas and electricity tariff. Established in 2003, Utilita has grown to become the market-leader in prepayment energy thanks to competitive prices and excellent customer service.

Prepayment is made on smart top up cards. There’s a £2 minimum top up at PayPoint locations and a £10 minimum top up online, by SMS text message, and by phone. Your Utilita smart top up card is unique to you and your energy is topped up on this which is then inserted into your meter to give you gas and electricity on-the-go.

Utilita Telephone Number 0843 770 5082

Utilita customers can submit a meter reading online at this page, or by calling 0843 770 5082 Monday to Friday 8am-8pm and Saturdays 8am-5pm.

Free smart meters with Utilita

Utilita is one of the only energy suppliers in the UK that gives all customers free smart meters. A smart meter communicates with the gas and electricity meter to tell you exactly what’s going on, so that you can keep tabs on energy usage and make improvements which will save energy and help you to stretch those pound coins. Utilita is committed to offering excellent customer service and they will come out to your home and install your smart meter for you on a day and within a time frame that suits you. Just call Utilita on the telephone to book your appointment if you are a new customer. You can find out more about smart meters with our smart meter guide.

Do Utilita have good reviews?

Utilita have high customer satisfaction rates and some of the best prepayment energy prices on the market. For example, research by the consumer group Which? found that Utilita has the seventh best customer satisfaction rate out of all energy suppliers, and Utilita achieved a five-star rating for value for money in 2014. Utilita do have a lower than average score on Trustpilot, however, with a 3.7 rating out of 10, based on 16 reviews.

Where are Utilita call centres based?

Utilita’s call centres are based in the United Kingdom. It is not clear where in the UK Utilita’s call centres are located, however other suppliers have call centres in Newcastle, London, Glasgow, Liverpool, Manchester and in other major cities.

What is the best way to contact Utilita?

The best way to get in touch with Utilita is by calling them. You can also write to Utilita or contact them through social media; all information for this is below. Remember you don’t have to call Utilita to top up your smart card – you can do that online, by SMS, or at any PayPoint location.

Utilita contact number

Utilita Contact Phone Number

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In 2017, Utilita is expected to reap the rewards in the surge of consumers who are switching their energy supply from the big six. Their smart, prepayment tariffs are expected to increase in popularity to help grow Utilita into not just the largest prepayment supplier in the United Kingdom, but in Europe too. To find out more about Utilita, we recommend you visit the official website.

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