SSE Scottish Hydro contact number: 0843 770 9930
Scottish Hydro customers can call the freephone number 0800 980 8754 for general enquiries, or if you are looking to switch to Scottish Hydro, you can call them on 0843 770 9930. These numbers are operational from 8am to 8pm Monday to Friday and 8am to 2pm Saturday.
Scottish Hydro Contact Numbers
|Scottish Hydro Customer Service||0843 770 9930|
|Billing Support||0843 770 9931|
|Account Support||0843 770 9932|
About SSE Scottish Hydro
Scottish Hydro plc, Scottish Hydro or SSE Hydro, are owned by SSE plc. The company was formed in 1989 under the name North of Scotland Electricity plc. They merged with public electricity supplier Southern Electric plc in the early 90s’ to become Scottish and Southern Energy plc. The brand as it is known today is called Scottish Hydro. The company’s CEO is Alistair Phillips-Davies.
Scottish Hydro specialise in gas and electricity supply for homes and businesses. They offer homes a wide range of gas and electricity tariffs, including fixed and variable and dual fuel tariffs, as well as pay as you go top up tariffs. Most Scottish Hydro customers as you would imagine are located in Scotland, and the most popular home tariff offered by them is the SSE 3 Year Fixed tariff, which fixes the price of gas and electricity for 3 years. For businesses, Scottish Hydro offers a wide range of energy solutions, and they work with SMEs, public sector organisations and corporates.
Scottish Hydro top up and pay as you go
Scottish Hydro customers can call 0800 980 0415 for Scottish Hydro electricity top up and 0800 980 0428 for Scottish Hydro gas top up.
SSE Scottish Hydro customer service infrastructure
Scottish Hydro’s customer service is largely Scotland-based, with all their call centres based in the UK. For example, one of their latest call centres is in Cumbernauld, Scotland. Very little customer service elements are outsourced abroad by Hydro, and as a result the company has some of the shortest call times among the big six energy suppliers. This has been recognised by consumer group Which, who rates Scottish Hydro’s customer service four out of five stars with the same score for complaints handling, which is very respectable. That’s better than the other big energy suppliers and on par with many smaller, independent suppliers, who excel at customer service tests.
Scottish Hydro’s fuel mix
Scottish Hydro generates its energy largely through coal, a fossil fuel (54%) with the second largest resource natural gas (28%). However, it’s important to consider that Scottish Hydro has a huge level of energy generation infrastructure and while they are moving more and more toward renewable energy sources, this takes time. 15% of energy is generated from renewable sources. Here’s Scottish Hydro’s fuel mix in a nutshell:
- Coal: 54%
- Natural gas: 28%
- Nuclear: 1%
- Renewable*: 15%
- Other: 2%
- * Wind, hydro and solar power.
Call 0843 770 9930 now for Scottish Hydro customer service
If you would like to find out more about the tariffs and renewable energy solutions Scottish Hydro offers, call 0800 980 8754. This Scottish Hydro phone number will connect you with customer services who will be able to deal with your enquiry. As we mentioned above, Scottish Hydro has a 4/5 star rating for customer service by consumer group Which and 4/5 star rating for complaints handling, so you can be confident that your enquiry will be dealt with swiftly, efficiently and properly. Additional contact information for Scottish hydro can be found below.
Scottish Hydro contact information
Below, you will find additional SSE Scottish Hydro contact information.
Scottish Hydro address:
SSE Scottish Hydro
200 Dunkeld Road