Contact Number Help Service

South West Water Contact Number 0843 636 6974

Call South West Water on 0843 636 6974 for billing, account and payment enquiries, and for meter installation and estimates.

Customer service – 0843 636 6974

Contact South West Water on 0843 636 6974 for customer service. This South West Water contact number will connect you to the South West Water customer service department. It is suitable for account, billing, payment and water meter enquiries. You can also call this number to report a leak, or to setup a Direct Debit with South West Water. Lines are open Mon-Fri 8am to 6pm and Saturdays 9am to 1pm.

Billing enquiries – 0344 346 1010

If you have a billing enquiry, call South West Water on 0344 346 1010. This contact number will connect you to the South West Water billing department. Call to make a payment, to query a recent bill you have received, or for assistance with reading your bill. If you are calling because you believe you have been overcharged or undercharged by South West Water, this is the best phone number to resolve your enquiry.

Operational helpline – 0344 346 2020

Phone South West Water on 0344 346 2020 if you have an operational enquiry. This phone number will connect you to the South West Water operational department. It is a direct dial number for their operational helpline. Call for assistance with operations. This is a 24-hour helpline, so you can call anytime. Please note: If you have a question about your water supply, you should call South West Water on 0843 636 6974.

Debit card payment – 0800 230 0750

To make a debit card payment, contact South West Water on 0800 230 0750. This number will connect you to the South West Water payments department. Lines are open Mon-Fri 8am to 6pm and Saturdays 9am to 1pm. Before you call, make sure to have your debit card details to hand and your customer number. This will speed up your call. You can also make a payment to South West Water by cheque or postal order.

Direct Debit set up – 0800 083 2365

Call South West Water on 0800 083 2365 to setup a Direct Debit. This number will connect you to the payment and debit department. Call to setup a Direct Debit, or to change your Direct Debit details (for example, if your bank details have changed). Lines are open Mon-Fri 8am to 6pm and Saturdays 9am to 1pm. Have your debit card details to hand when you call, so that South West Water can setup your Direct Debit quickly.

Meter installation – 0800 083 4301

For meter installations, call South West Water on 0800 083 4301. This South West Water contact number will connect you to the meter installation team. Call to setup an installation, or to request a new installation. Please note: If you are experiencing issues with the meter, and do not require installation, contact South West Water on 0843 636 6974. Lines are open Mon-Fri 8am to 6pm and Saturdays 9am to 1pm.

Meter estimate rebilling – 0800 083 4247

Contact South West Water on 0800 083 4247 for meter estimate rebilling. This telephone number will connect you to the estimates team at South West Water. Call to request a new bill, or to report an overcharge. This is also the number to call for rebilling. For example, if you require a new bill because yours has been lost, call this number to make your request. South West Water will send you a new bill within 7 working days.

Report a leak – 0800 230 0561

Phone South West Water on 0800 230 0561 to report a leak. This contact number is available 24-hours a day, 7-days a week. It will connect you to the emergency leaks department at South West Water, who will book an engineer for you. They will also provide advice, if they believe that you can stem the flow of water safely. Please note: This contact number is not suitable for low water pressure or new water butt enquries.

Minicom – 0800 169 9965

If you are hard of hearing and require a Minicom service, call South West Water on 0800 169 9965. This phone number will connect you directly to a Minicom service. Call for all account, billing, payment and water meter enquiries. You can also call this number to report a leak. The Minicom service is available Mon-Fri 8am to 6pm and Saturdays 9am to 1pm. Call now to speak to a customer service assistant.

Summary of South West Water Contact Numbers

DEPARTMENT CONTACT NUMBER
Customer Service 0843 636 6974
Billing enquiries 0344 346 1010
Operational helpline 0344 346 2020
Debit card payment 0800 230 0750
Direct Debit set up 0800 083 2365
Meter installation 0800 083 4301
Meter estimate rebilling 0800 083 4247
Report a leak 0800 230 0561
Minicom 0800 169 9965

South West Water is part of Pennon Group. They supply water throughout Cornwall and Devon and in small areas of Dorset and Somerset. If you live in any of these areas, then South West may be your water supplier. You can see if this is the case by checking any of your recent water bills. If you wish to get a hold of South West Water customer services quickly, then you give the South West Water number, 0843 636 6974, a call. This contact number for South West is operational Mon-Fri 8am to 6pm and Saturdays 9am to 1pm. It is closed on Sundays and Bank Holidays.

Additional contact information for South West Water, including other telephone numbers and their address and social media profiles, can be found at the bottom of this page. If South West Water is not your water supplier, then check the bottom of this page for contact information for yours. If however South West is your water supplier, then we recommend using our contact no for South West to get in touch with them swiftly and efficiently. Below, you will find information about the company.

South West Water New Connections

To apply for a new connection, visit this page. There are six steps to applying for a new connection

  • Complete the application form
  • Site survey conducted by SWW engineers
  • Receive Quote. You will get this within 28 days of the survey
  • Make payment before work commences
  • Pre-connection requirements. Ensure these are in place before work can commence
  • Arrange a connection date

South West Water Business – 0344 406 8053

South west water has a dedicated business website – https://www.swwbusiness.co.uk/. This features all the available service plans and allows you to manage your account

  • Direct Debit Sign-Up
  • Submit your meter reading
  • Apply for a water meter
  • Trade effluent advice
  • Change of address
  • Report a leak
  • Contact SWW business

The site is full of great advice about understanding water, reducing costs and protecting the environment. Helpfully, there are case studies showing businesses benefiting from cost reductions.

South West Water Rates Calculator

This compares your water usage against similar properties and family sizes. It is available by following this link – https://www.southwestwater.co.uk/my-water-meter/water-calculator/

About South West Water

South West Water supplied water throughout Cornwall and Devon and in small areas of Dorset and Somerset to tens of thousands of households, and thousands of businesses. The company came to be in 1989 and since it was founded it has worked extremely hard to bring the quality of its water up to British and European standards. Right now, South West’s water quality is among the top 5 water companies in the United Kingdom. This is testament to South West’s aim to be amongst the best in the water industry.

South West Water takes pride in the fact that they are very much a community-focused company. For example, South West is committed to supporting numerous local charity causes and they sponsor several key organisations in the south west of England. All of which ties together to create South West Water’s Community Investment Programme.

South West Water email address

Send an email to South West Water using the following email addresses:

The customer service email address for South West Water is: customerservices@southwestwater.co.uk.

The business customer service email address for South West Water is: customerservices@swwbusiness.co.uk.

Contact South West Water in writing

Write to South West Water at the following addresses:

General address

South West Water,
PO Box 4762,
Worthing,
BN11 9NT.

Registered address

South West Water Limited,
Peninsula House,
Rydon Lane,
Exeter,
Devon,
EX2 7HR.

Business address

South West Water Business,
PO Box 9136,
Bournemouth,
BH11 0GF.

South West Water on social media

Call South West Water on 0843 636 6974 for customer service

Contact South West Water on 0843 636 6974 to speak to a customer service assistant. This contact number is suitable for all general enquiries. For billing enquiries, call South West Water on 0344 346 1010.

South West Water Contact Number
454.7

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