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  • Replacement Utilita top-up cards

    If you have lost your Utilita top-up card, or if your top-up card has stopped working, then you can request a replacement top-up card from Utilita. Utilita replacement top-up cards incur a charge of £6, and they take around 8 days to arrive by post. Utilita top-up cards include the Blue Card, Red Card, Temporary Quantum Gas Card and the

  • Who is the biggest energy company?

    The biggest energy company in the United Kingdom by customer base is British Gas. Owned by Centrica, British Gas has over 20 million residential and business customers. That total number includes gas, electricity, dual fuel and boiler and maintenance customers. British Gas has four times as many customers as Scottish Power and E.ON UK, and more than twice as many

  • Can I apply for the Government Home Discount Scheme if I switch my energy supplier?

    The Government Home Discount Scheme, otherwise known as The Warm Home Discount Scheme, was introduced in 2014 and came into force in 2015. This scheme allows home owners to benefit from £140 off their electricity bill for Winter. The existing dedicated support for low income and vulnerable households will be maintained until March 2017. We have received quite a few enquiries

  • What should I do if my energy tariff is ending?

    Your energy supplier has to send you notice of your energy tariff ending 42-49 days before the end of your plan in accordance with Ofgem regulations. So you should be given ample time to make a decision about what to do next. If your tariff is ending soon and you have received no notice from your supplier, then you should

  • What is the Government ECO programme?

    The Government ECO programme is a five-year programme requiring energy suppliers to help home-owners make their homes more energy efficient. The programme replaced two schemes, the Carbon Emissions Reduction Target (CERT) and the Community Energy Saving Programme (CESP), and the Government has recently extended the ECO scheme to March 2017. The ECO programme is officially known as the Energy Company Obligation (ECO). It

  • What is cavity wall insulation?

    If you have been looking for ways to make your home more energy efficient and to reduce your carbon footprint, then you will have almost certainly come across something called cavity wall insulation. But what is cavity wall insulation, and how do you get it? What is cavity wall insulation? Cavity wall insulation refers to a form of insulation that is

  • Your guide to The Energy Savings Opportunity Scheme (ESOS)

    The Energy Savings Opportunity Scheme, or ESOS as it is affectionately known, is big news for big businesses in the UK. On the one hand, it’s a chance for businesses to refine and evaluate their operational and cost efficiencies, and to become more profitable as a result. On the other hand, it’s another piece of legislation, among all the other

  • Smart Meters and Data Protection – Should you be worried?

    If there’s one thing (cost aside) we all hate about our energy companies, then it’s predicted bills and meter readings. Both introduce an unnecessary level of stress that you really shouldn’t have to deal with when you’re just trying to live your life, and, as it turns out, the energy companies agreed. The last few years have seen the gentle

  • What is British Gas Boiler IQ?

    British Gas Boiler IQ is a sensor pack that detects when a boiler stops heating your radiators or generating hot water. Boiler IQ is monitored in real-time by British Gas engineers, who can alert you should your boiler experience any faults, so that any necessary fix can be booked in. Boiler IQ is available to British Gas customers who have

  • What is an In-Home Display (IHD)?

    An In-Home Display (IHD) is a device with a touchscreen that communicates with a smart meter to display energy consumption statistics in real-time. IHDs are battery-powered and portable, so they can be placed in any room of the home, to help you monitor your energy use.  IHDs operate separately to, but in conjunction with, smart meters. You can think of

  • Are British Gas smart meters free?

    Are British Gas smart meters free? Yes, British Gas smart meters are free. They are being offered by British Gas as part of a nationwide upgrade. To get a British Gas smart meter, contact British Gas by phone or email. British Gas will establish your eligibility for you, and then book in your smart meter installation. Smart meters are supplied

  • Scottish Power for Businesses

    Scottish Power was founded in 1990 in preparation of the privatisation of the-then state owned Scottish electricity industry. Formed from the merger of the South of Scotland Electricity Board and the North of Scotland Hydro Board, ScottishPower later acquired MANWEB in 1995 before diversifying into the water supply business with the purchase of Southern Water. More mergers came before a

  • How to make a complaint with First Utility

    First Utility is the largest independent energy supplier in the UK, supplying energy to millions of domestic customers. The scale of First Utility’s operations means that there are cases where people need to get in touch with them to make a complaint. If you are wondering how to make a complaint with First Utility, the following information will help you.

  • OVO Energy Refer a Friend Guide

    By Energy Company Numbers on April 11, 2017 in Help and advice

    OVO Energy Refer a Friend is a unique reward scheme, where an OVO Energy customer can get a £25 gift card by referring a friend who then takes on OVO as their energy supplier. You can refer a friend at this page, and if your friend takes on OVO as their supplier, then you will be rewarded with your choice

  • Standing charges on your energy bills guide

    By Energy Company Numbers on April 10, 2017 in Help and advice

    Standing charges on energy bills are common – but they aren’t exactly welcome. In this guide, you will find out all you need to know about standing charges. This guide also examines why consumers pay standing charges. What are standing charges? Standing charges are fixed costs. Energy suppliers set their own standard charges so yours may be different to somebody

  • What are smart meters?

    By Energy Company Numbers on April 10, 2017 in Help and advice

    Smart meters are well publicised by energy suppliers at the moment, but what are smart meters? How do they work? Why should you even care? In this guide, we’ll explain everything you need to know about smart meters – with information on how to get one. Our relationship with energy has for too long been one-sided. We’ve relied on basic

  • How to switch your energy supplier

    By Energy Company Numbers on April 10, 2017 in Help and advice

    Thinking of changing energy supplier? Find out how to switch with our handy guide with everything you need to know – and don’t worry, there’s nothing complicated about it! The rising cost of energy is enough to make even the most financially secure households worry – and there’s no shame in seeking a cheaper, fairer deal. We’ll kick-start our guide

  • British Gas Eco Credentials

    British Gas are the oldest energy company in the entire world, tracing its lineage back to the Gas Like and Coke Company, the first public utility company in 1812. Continuing to thrive over the next 136 years, it acquired or merged with dozens of smaller companies, before eventually being taken into public ownership with the passing of the Gas Act

  • British Gas for Businesses

    British Gas are the oldest energy company in the entire world, tracing its lineage back to the Gas Like and Coke Company, the first public utility company in 1812. Continuing to thrive over the next 136 years, it acquired or merged with dozens of smaller companies, before eventually being taken into public ownership with the passing of the Gas Act

  • EDF – How to Complain

    EDF are a French-owned energy company with over 5.7 million customers in the UK. That makes them a member of the so-called ‘Big Six’ major players in the UK energy market. It was formed in 2002 following the acquisition and mergers of SEEBOARD Plc, London Electricity Plc, SWED Energy Plc and two coal-fired power stations and one combined cycle gas turbine power station. So, with 5.7

  • SSE Eco Credentials

    SSE are one of the biggest energy companies in the UK with over 8.5 million people taking gas and electricity from the company every day. Formed from the merger of the North of Scotland Hydro-Electric Board and the Southern Electric Board in 1998, Scottish and Southern Energy (SSE) quickly began expanding operations with a number of acquisitions. In 2010, it

  • EDF Meter Readings – Payment Options – Moving Home

    By Energy Company Numbers on March 29, 2017 in edf, Help and advice

      How to Give your EDF Meter Reading If you’re an EDF electricity of gas customer who doesn’t have a smart meter, you’ll be asked periodically to provide a meter reading, so EDF know how much to charge you. To make a meter reading, simply follow these steps and contact EDF: Find your gas and/or electricity meter and take down

  • ScottishPower Meter Readings and Bill Payment Options

    ScottishPower Meter Readings – Payment Options – Moving Home ScottishPower was founded in 1990 in preparation of the privatisation of the-then state owned Scottish electricity industry. Formed from the merger of the South of Scotland Electricity Board and the North of Scotland Hydro Board, ScottishPower later acquired MANWEB in 1995 before diversifying into the water supply business with the purchase

  • EON for Businesses

    By Energy Company Numbers on March 22, 2017 in eon, Help and advice

    With over 33 million customers around Europe, and over 5 million customers in the UK, plus many more business customers, EON are one of the biggest energy suppliers in the nation. Formed as Powergen in 1989 as a PLC wholly owned by the UK government, the company was sold to investors in 1991, expanding considerably by acquiring the East Midlands

  • How to Complain to SSE

    By Energy Company Numbers on March 21, 2017 in Help and advice

    SSE is, in 2017, one of the biggest energy companies in the UK with over 8.5 million people taking gas and electricity from the company every day. Formed from the merger of the North of Scotland Hydro-Electric Board and the Southern Electric Board in 1998, Scottish and Southern Energy (SSE) quickly began expanding operations with a number of acquisitions. In

  • Npower Meter Readings – Payment Options when Moving Home

    Now celebrating their 17th year, the company formerly known as Innogy have, via a series of takeovers, become a member of the UK’s ‘Big Six’ energy suppliers with over 3.1 million customers relying on them for energy every day. In 2002, Npower were bought out by RWE of Germany, who named the business RWE Npower and spun off the renewable

  • Is Dual Fuel Cheaper?

    By Energy Company Numbers on March 19, 2017 in Help and advice

    Energy prices are the highest they’ve ever been, and the ‘big six’ seem intent on squeezing every last penny out of homeowners and businesses. But are consumers missing a trick? Could you save money with a dual fuel energy tariff? Is dual fuel cheaper? Dual fuel energy tariffs combine both gas and electricity energy sources into one tariff. The point

  • Are British Gas boilers expensive?

    Are British Gas boilers expensive? We recently received a question from a lady named Emma Wilkinson, who wanted to know whether a quote she received from British Gas for a new boiler was value for money. The question was as follows: “Hi ECN, I have been quoted £4,000 for a boiler from British Gas. The quote is for the supply

  • How to make a complaint with Utilita

    If you are not satisfied with the service you have received from Utilita, then you should make a complaint. To make a complaint with Utilita, all you have to do is contact them. Details for doing this can be found below, to help you make your complaint. Note: Before you make a complaint, we recommend that you read through Utilita’s published

  • No gas with British Gas pay as you go meter?

    No gas? No problem. In this guide, we will help you get your gas supply up and running again and you will find out why your British Gas pay as you go meter has stopped working as it should. If you have a British Gas pay as you go meter and no gas, there are four reasons why this may

  • Your guide to the smart meter rollout in the UK

    Smart meters are, for the moment, not very widely adopted. Only an estimated 50,000 homes have them installed, and that’s nothing compared to the 26 million plus households in the UK – but more households will get them soon. Tens of millions of households, in fact. In our guide “what are smart meters”, we addressed what smart meters are and

  • Moving home with Npower guide

    Are you moving home with Npower? If so, here’s everything you need to know about doing so! There are a few key things that you need to know and things to consider when you are preparing to move home with Npower. The first thing you need to know it that usually, switching your address around does not ordinarily result in

  • What is the Domestic Renewable Heat Incentive (RHI)?

    The Domestic Renewable Heat Incentive, or RHI, is a Government scheme set up to encourage people to install renewable heating technologies in their homes. The aim of the scheme is to help people reduce their carbon footprint. The incentive of the scheme is that each quarter, the Government will pay you a cash sum based on the amount of clean

  • Refunds and Scottish Power – A guide for customers

    If you are a customer of Scottish Power, this article has been written to benefit you. It answers the most frequently asked questions about Scottish Power refunds. Please note that while we are not Scottish Power, we have used the information freely available online to create this guide. We hope that it helps you. If it does, please feel free to

  • Who are the independent energy suppliers?

    Forget the Big Six – the best gas, electricity and dual fuel deals are offered by independent energy suppliers, most of whom have popped up over the last five years. But who are they, and do they really offer a real-world alternative to household names like British Gas and E.ON? In this article, you’ll find out. The British energy market is

  • What is Economy 7?

    Economy 7 is a type of energy tariff that offers different pricing options for electricity depending on the time of day or night. This type of tariff functions in a similar way to peak and off-peak phone calls. All electricity that is used during the night time hours has a lower price. Why Economy 7? The reason that this tariff

  • Changing Tariff with First Utility

    You can switch tariff with First Utility when your existing tariff ends. First Utility should notify you in accordance with Ofgem rules 42-49 days before the end of your plan, to give you chance to switch. It is your consumer right to switch to a cheaper tariff if one is available. You can continue with First Utility as your supplier,

  • Meter reading too high?

    By Energy Company Numbers on February 22, 2017 in Help and advice

    If your meter reading is too high and you believe your meter to be faulty, then you should notify your electricity supplier as soon as possible. It is rarely ever the case that sky-high meter readings are accurate, so rest assured your electricity supplier will look into it for you. Possible reasons for a high meter reading When utility companies

  • What are QR codes and why are they on my energy bill?

    By Energy Company Numbers on February 17, 2017 in Help and advice

    Do you have a QR code on your energy bill like the one pictured above? You are not alone – everyone has one on their energy bill! You have the Government to thank for that one, who presume you’re going to need it. But what are QR codes, and why are they on your bill? In this article, you’ll find out!

  • What to do if you can’t pay your energy bill

    By Energy Company Numbers on February 11, 2017 in Help and advice

    Life can be incredibly expensive. Between food, bills, our housing and whatever else might suddenly spring itself on us, our monthly wage can be stretched pretty thin. As such, when it comes to the end of the month, you might well be wondering “what can I do if I can’t pay my energy bill?” Well, the first thing you should

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