Emergencies are unavoidable from time to time. If there ever comes a moment when you, a member of your household or your property in general are at risk, you can take action quickly through emergency services. Signs of an emergency situation that you might notice include the smell of burning, the appearance of smoke from the fuse board or light sockets. When you notice the first signs of an emergency, it is best to call 999 right away and then inform British Gas of the problem.
British Gas Customer Contact Number | 0843 770 5045
If you wish to book a British Gas engineer for a breakdown, use the contact number above to get in touch with British Gas customer services.
Are You Covered by HomeCare?
There are certain breakdowns that are covered in full by the agreement that customers have with British Gas. For these covered breakdowns, it is possible to book an engineer online.
Related: How to pay your bills with British Gas.
All you have to do is log into your account and choose the fault that allows you to request a repair. You will be able to choose the repair type by the list that is available and will even be able to check if your breakdown is covered by the agreement. It is important to note that plumbing and drains are excluded. When booking an engineer for a breakdown online, you get to choose the date and time that best fit your schedule. You will also be asked to confirm your appointment details online to make sure that no errors was made.
Once you have booked your appointment with a British Gas engineer for a breakdown, you will be sent a confirmation email. It is possible to track your engineer using a Smartphone app. The online option for booking an engineer for a breakdown does not exist when you are dealing with plumbing and drain issues. In the event of plumbing or drain breakdowns, you must call 800-048-1000.
You Must Have an Online Account
In order to book an engineer for your breakdown, you must have an online account with British Gas. Setting up an account is easy and straightforward long as you have all account information available. An online account makes it easy to book, confirm and track your British Gas engineer. Managing your breakdown appointments is made so much simpler with the online option. If you do not want to create an online account to book an engineer for a breakdown, you do have the ability to call 800-148-1000 and book an appointment over the phone.