E.ON Contact Number: 0843 770 5036
Call E.ON customer services on 0843 770 5036 for general enquiries, to submit a meter reading or to make a payment over the phone.
Customer services – 0843 770 5036
Phone E.ON on 0843 770 5036 to speak to a customer service assistant. Alternatively, you can telephone E.ON on 0345 059 9905. These contact numbers will connect you to the E.ON customer service department. Call these numbers to make a payment, give meter readings or for questions about your bill. You can also call these phone numbers if you have a technical enquiry about your gas or electricity supply, or if you have a question about your smart meter. Lines are open 8am to 8pm weekdays and 8am to 6pm on Saturdays.
Prepayment meters – 0345 303 3040
Call E.ON on 0345 303 3040 for prepayment meter questions and enquiries. This phone number is suitable for all prepayment (pay as you go) account, billing, payment and meter queries. If you have a technical issue with your gas or electricity prepayment meter, you can also call this telephone number for assistance. Call now and select the options from the menu to get started.
Smart Pay As You Go – 0345 366 5996
Smart pay as you go customers should call E.ON on 0345 366 5996 for all general enquiries. This number will connect you to the dedicated E.ON smart pay as you go customer service department. Call to make an enquiry about your account or a recent bill you have received. You can also call this number for technical assistance, or to top-up your smart pay as you go account.
Top-up – 0800 015 6368
Contact E.ON on 0800 015 6368 if you need to top up your Smart Pay As You Go meter. Lines are open weekdays 8am to 8pm and on Saturdays 8am to 6pm. Call to top-up your pay as you go meter. Before you call, have your payment method to hand and your unique top-up number. This can be found on a recent bill. Alternatively, you can find it by logging into your online account.
Moving home – 0345 303 3040
If you are moving home, call E.ON on 0345 303 3040. This telephone number is for the E.ON moving home and home movers department. This is the number to call to notify E.ON if you are moving home. You can also call this number if you have moved in and you are waiting for your gas or electricity supply to be switched on. If you require technical assistance, call the E.ON customer service department.
Change of supplier (prepayment) – 0345 302 3473
Prepayment customers should notify E.ON about a change of supplier by calling 0345 302 3473. You may have to notify E.ON if you wish to change your supplier. If you have a debt with E.ON, you should call this number to arrange a payment. This number is suitable for notifying E.ON about a change of supplier, for technical assistance and payments and billing.
Change of supplier (credit meter) – 0345 301 4905
Credit meter customers should notify E.ON about a change of supplier by calling 0345 301 4905. Call now to notify E.ON about a change of supplier, or to ask any questions about the switching process. If you are in debt, E.ON may require you to pay off your debt before you can switch to a new credit meter supplier. This number can be used to make a payment on your account.
Feed-in tariff – 0345 301 4884
Contact the E.ON feed-in tariff team by calling 0345 301 4884. This is the direct telephone number for E.ON feed-in tariff customers. Call to discuss your feed-in tariff account, to query a recent payment, or to cancel your tariff. This phone number is also suitable for reporting any online account issues you might be experiencing. If you have recently started generating your own energy, this number is also suitable for new customers.
For letters and bills in Braille – 0333 202 4762
If you would like to receive your letters and bills in Braille, you can request this by calling E.ON on 0333 202 4762. This is the dedicated E.ON telephone number for the E.ON accessibility team. Call to request your letters and bills in Braille. You can also request your letters and bills in a large text format, to improve legibility if you suffer from visual impairment.
Minicom service – 0800 056 6560
Contact E.ON on 0800 056 6560 for a Minicom (hard of hearing) service. The E.ON Minicom service will help you communicate with E.ON if you have hearing difficulties. This phone number is suitable for all general enquiries, and it offers the same functionality as the regular customer service number. Call to make a payment, give meter readings or for questions about your bill.
Overseas customers – +44(0) 115 843 4373
Overseas customers can phone E.ON on +44(0) 115 843 4373 for customer service. This E.ON phone number is suitable for payments, billing enquiries and technical enquiries. Please note: Calling E.ON from overseas may result in significant charges on your account. Please contact your network operator to request information on call charges before making your call.
Complaints – 0345 052 0000
The E.ON complaints department can be called on 0345 052 0000. This direct dial number will connect to the E.ON complaints department. If you wish to make a complaint in writing, you can do so using one of the addresses listed below on this page. Call now to register your complaint with E.ON, and to speak to a customer service advisor about the issues you have experienced.
Summary of E.ON contact numbers
|Customer services||0843 770 5036|
|Prepayment meters||0345 303 3040|
|Smart pay as you go||0345 366 5996|
|Moving home||0345 303 3040|
|Change of supplier (prepayment)||0345 302 3473|
|Change of supplier (credit meter)||0345 301 4905|
|Feed-in tariff||0345 301 4884|
|For letters and bills in Braille||0333 202 4762|
|Minicom service||0800 056 6560|
|Overseas customers||+44(0) 115 843 4373|
|Complaints||0345 052 0000|
Business customer services – 0333 202 4586
Contact E.ON business customer services on 0333 202 4586. This phone number will connect you to the E.ON business customer service department. An E.ON business advisor will be able to assist you with billing, account and payment enquiries. This number is suitable for small and medium-sized businesses. It is also suitable for both new and existing E.ON business customers.
Large business – 02476 42 42 42
Call the E.ON large business team on 02476 42 42 42. This E.ON phone number is for large business customers only, with typical energy requirements exceeding £10,000 per month. New and existing business customers can call this number to speak with a trained business customer advisor. This number is suitable for account enquiries, billing support, tariff renewals and payments. It is also suitable for new sales and tariff renewals.
New business connections – 0333 202 4920
Phone E.ON on 0333 202 4920 for new business connections. This E.ON contact number will connect you to the new connections department. Please note: This number is only suitable for new business customers. Existing E.ON business customers (those with a connection already) should call the E.ON business customer service department – the phone number for customer services is listed above.
Direct Debits – 0345 055 0065
For business Direct Debits, call E.ON on 0345 055 0065. This E.ON telephone number will connect you to the E.ON business Direct Debit team. Call this number to setup a Direct Debit, to edit your Direct Debit details, to cancel a Direct Debit, or for any other enquiries related to Direct Debit payments and transactions. You can also call this number to make a payment with your debit card.
Business complaints – 0345 303 4060
Contact E.ON on 0345 303 4060 for business complaints. This number will connect you to the E.ON business complaints department. This phone number is suitable for new complaints and registered complaints. If you are calling because you would like an update about an existing complaint you have made, select this option in the menu so that your call is diverted to the correct department.
Summary of E.ON business contact numbers
|Business customer services||0333 202 4586|
|Large business||02476 42 42 42|
|New connections||0333 202 4920|
|Direct Debits||0345 055 0065|
|Business complaints||0345 303 4060|
E.ON phone opening times
Lines are open 8am to 8pm weekdays and 8am to 6pm on Saturdays for general enquiries.
Alternative contact methods for E.ON
You can also contact E.ON by writing to them or by sending them an email. We have published the E.ON customer service address (Nottingham) below, as well as email addresses for E.ON’s customer service departments.
Contact E.ON in writing
Write to E.ON at the follow addresses:
Customer Service Centre,
PO Box 7750,
E.ON Energy Solutions Limited,
Westwood Business Park,
E.ON customer service email address
The email address for E.ON customer services is firstname.lastname@example.org.
Please note: If that email address does not work, you can send E.ON an email here: https://www.eonenergy.com/for-your-home/contact-us.
The email address for E.ON online complaints is email@example.com.
The email address for E.ON customers with hearing difficulties is firstname.lastname@example.org.
E.ON on social media
Facebook – https://www.facebook.com/EonEnergyUk/
Twitter – https://twitter.com/eonenergyuk
Google Plus – https://plus.google.com/111238278599521647157