EDF Contact Phone Numbers
Main Contact Number: 0843 770 5028
Call an EDF expert on Freephone 0800 015 1733 or 0843 770 5028.
EDF Contact Numbers
|HELPLINE||CONTACT NUMBER||Opening Hours|
|EDF Customer Services||0843 770 5028||Monday to Friday, 8am to 8pm, Saturday, 8am to 2pm|
|EDF Sales||0843 770 9933||Monday to Friday, 8am to 8pm, Saturday, 8am to 2pm|
|EDF Account Enquiries||0843 770 9934||Monday to Friday, 8am to 8pm, Saturday, 8am to 2pm|
|Prepayment Meters (Pay As You Go) Enquiries||0800 015 1733||Monday to Friday, 8am to 8pm, Saturday, 8am to 2pm|
|Customer Complaints Resolution Team||0800 051 1643||Monday to Friday, 8am to 8pm, Saturday, 8am to 2pm|
|Business Sales||0800 015 9097||Monday to Friday, 8am to 8pm, Saturday, 8am to 2pm|
|Text Telephone (Minicom Service)||0800 096 2929||Monday to Friday, 8am to 8pm, Saturday, 8am to 2pm|
EDF Customer Service Phone Number 0843 770 5028
New or existing EDF customers can call 0843 770 5028. This EDF phone number can be called for all general enquiries, account enquiries and billing enquiries. You can also call this number if you have any concerns about your tariff, or if you wish to make a complaint.
EDF Sales Contact Number 0843 770 9933
The phone number for EDF sales is 0843 770 9933. This phone number will connect you to EDF’s sales department. This number can be called by new or prospective customers. This is the number you should call if you wish to purchase one of the EDF’s products.
EDF Prepayment Meters (Pay As You Go) Number 0800 015 1733
For prepayment (pay as you go) customer service, EDF customers can call 0800 015 1733. This free phone telephone number will connect you to EDF’s prepayment department. This number can be called to top up your account or to make a new payment.
EDF Customer Complaints Resolution Team Number 0800 051 1643
The EDF customer complaints resolution team can be reached on 0800 051 1643. This is an official free phone telephone number for EDF. Calling this number will connect you to EDF’s complaint department. It can be used by new or existing customers.
EDF Energy Telephone Number for their Debt Helpline
Call 0808 156 6666 or 0300 0519 from a mobile.
Information and advice is available on this page – https://www.edfenergy.com/for-home/help-support/energy-bill-debt-advice.
EDF Text Telephone (Minicom Service) Contact Number 0800 096 2929
The telephone number for EDF’s minicom service is 0800 096 2929. This phone number will connect you to a minicom service. This is a service designed to assist customers who are hard of hearing, or hearing impaired.
EDF Customer Service Correspondence address – EDF Energy, Osprey House, Osprey Road, Exeter, EX2 7WN.
EDF Registered address – 40 Grosvenor Place, Victoria, London SW1X 7EN.
EDF Hove Office – EDF Energy, 329 Portland Road, Hove, BN3 5SU.
EDF Worthing Office – EDF Energy, Southdown View Road, Worthing, BN14 8NL.
EDF Plymouth Office – EDF Energy, 334 Outland Road, Manadon, Plymouth, PL3 5TB.
EDF Global headquarters – EDF Trading, 3rd Floor, Cardinal Place, 80 Victoria Street, London, SW1E 5JL.
+44 (0) 20 7061 4000+44 (0) 20 7061 5000
For general enquiries – Tel. +44 (0) 20 7061 4000Fax. +44 (0) 20 7061 5000
EDF Customer Service Infrastructure
EDF Energy is headquartered in London, however their call centres are located across England. It is also possible to get in touch with their nuclear plant, at Hinkley Point C. EDF’s customer service call centre is most busy at 9am and 5pm, which is when most people finish work. Because of this, we recommend you call EDF between 10am and 11am, and between 2pm and 4pm for the shortest call possible.
EDF customer services are some of the best in the energy sector. If you are a new or existing customer, call 0843 770 5028 to get in touch with EDF Energy quickly and easily. This EDF contact number is available Monday to Friday 8am to 8pm and Saturday 8am to 2pm – sadly, there is no Sunday or Bank Holiday EDF contact number available, as EDF’s UK call centres are closed during these periods.
You can view Ofgem’s latest EDF report here.
EDF Helpline 0843 770 5028
The best EDF Helpline can be reached on 0843 770 5028. This EDF contact number can be called for:
– General customer enquiries;
– Account and billing enquires;
– Tariff and latest pricing information;
– Advice and help on saving energy;
– Making a complaint with EDF Energy;
– New and existing customer enquiries.
You can also contact EDF in other ways – additional contact information for EDF can be found towards the bottom of this page. In the meantime, we have provided you with information surrounding EDF Energy below if you are a new or undecided customer, to help you decide whether or not EDF Energy is the right energy supplier for you. There is, of course, no substitute for discussing your needs with EDF direct however so we do recommend giving EDF customer services a call on 0843 770 5028 to find out more.
EDF Energy Customer Service 0843 770 5028
EDF Energy’s customer service team are at hand to assist with all of your enquiries. Before you give them a call, you should have the following information at hand:
1. Your EDF customer and/ or policy number;
2. Answers to your secret questions (for security purposes).
You may also be asked to confirm your date of birth and your address. This is normal and it is industry practice. When you dial this number, the telephone number provided may lead on to an IVR announcement. You may then have to select from a few options. This process should take a matter of minutes. Once you have gone through these options, EDF’s computer system will put you on hold – we can’t say how long this will be for, as this is out of our control. However, we have chosen this EDF contact number because we found it to be reliable and swift and efficient. When you do get through to a human being, explain to that person the nature of your call. He or she will then attempt to deal with your enquiry as quickly as possible. You may be put on hold for a short time while they pull up your details.
About EDF Energy
EDF Energy is one of the largest energy companies in the UK and they are one of the big six. EDF supplies more than 6 million households and businesses with electricity or gas and by volume they produce 20% of all UK electricity. That makes EDF Energy the largest energy supplier by volume, which is something they’re no doubt proud extremely of. EDF Energy is part of the EDF Group which is a global leading electricity company. It was in 1998 that the company started to invest in energy infrastructure in the UK and the company now employ around 15,000 across the UK. Over the years EDF has grown into a colossal business and they are a major player in the generation and supply of energy.
Imaged above: EDF Fuel Mix
In recent times, EDF has made a push for eco-friendly energy. A case in point is their recent acquisition of a wind farm project from a major rival energy supplier. The project has been approved by The Highland Council in Scotland and it is thought that EDF’s new wind farm will generate enough energy to supply around 24,000 homes and businesses year-round. Another eco-friendly energy area that EDF may enter in the future is hydroelectricity, however the company doesn’t operate any such facilities in the UK just yet.
EDF Energy customers can choose from two residential tariffs – fixed and variable, and business customers also have a choice of tariffs to choose from. EDF Energy mainly works with SMEs, but they also supply the gas and electricity for a number of large businesses too. EDF has a number of tempting gas and electricity solutions for businesses. EDF Energy works with all sizes of business and SME customers have a choice of tariffs and contracts, whereas large business customers usually negotiate their contracts on an individual basis.
EDF’s Executive Team
Philippe Torrion – Chairman, EDF Trading Board, Group SEVP
John Rittenhouse – Chief Executive, EDF Trading
Marianne Laigneau – Group SEVP, Human Resources, EDF
Simone Rossi – Group SEVP, International Division, EDF
Marc Benayoun – Chief Executive, Edison S.p.A.
Robert Guyler – Chief Financial Officer, EDF Energy
Antoine Cahuzac – Group SEVP, Renewable Energies, EDF, Chief Executive, EDF Energies Nouvelles
Magali Viandier – Senior VP Accounting, Tax & Group Reporting, Finance Department, EDF
Sabine Le-Gac – General Counsel, Supply Optimisation and Trading, Legal Division, EDF
Stéphanie Roger-Selwan – Director, Finance, Optimisation and Trading, EDF
Steven Wolfram – General Counsel, Development, EDF
EDF Customer Service Number 0843 770 5028
This contact telephone number will put you through to EDF Energy. You may be put directly through to a customer service representative, however you will likely need to confirm a few options first, to ensure that you get straight through to the right department.
EDF Business Contact Number
EDF Energy’s customer service department handles thousands of telephone calls every single day and they have a good process for dealing with a wide variety of enquiries. You can call 0843 770 5028 to speak with an EDF business account advisor.
Reasons to call the EDF Energy contact number:
- Find out if you could save money by switching to EDF
- Discuss your EDF account
- Discuss a recent EDF bill
- Ask to leave EDF or renew a contract
- Find out more about energy saving with EDF
- Discover EDF energy tariffs
- Make a complaint about EDF
- Make EDF aware of a problem you are having
- Negotiate a better deal on your energy package
- Find out more about EDF Energy business solutions.
You be confident in the fact that EDF will try to deal with you swiftly and efficiently. After all, they have customers to please and the amount of people switching now means that the big six energy suppliers have to provide a high level of customer care to stay competitive.
Like many energy suppliers, it would appear as though EDF Energy wants customers to email them, write to them, and contact them online or on social media before they call them. This, of course, isn’t necessarily true – EDF Energy has invested significantly in the development of a help and advice centre on their website with articles full of valuable information.
EDF Social Media