Contact Number Help Service

EDF Energy Contact Number: 0843 770 5028

Phone EDF Energy customer services on 0843 770 5028 to manage your gas and electricity account, make a payment or submit a meter reading.

Customer services – 0843 770 5028

Contact EDF Energy customer services on 0843 770 5028 for all general enquiries. This number will connect you to an EDF advisor, who will assist you with any billing, account and tariff enquiries you have. If you have a query about a recent bill or payment, you can make your enquiry over the telephone for an instant response. You can call this customer service number for any queries you have regarding your energy supply.

EDF Contact Number

Account queries – 0800 056 7777

Call EDF Energy for free on 0800 056 7777. This is the official Freephone telephone number for EDF Energy. This Freephone number is for all customer service enquiries, and it is available from Monday to Friday 8am to 8pm and on Saturday from 8am to 2pm. Whether you have an account enquiry, wish to make a payment or you want to switch to EDF, you can use this Freephone number to call customer services.

Direct Debit set-up – 0800 096 2260

To setup a Direct Debit with EDF Energy, call 0800 096 2260. This Freephone contact number will connect you to the EDF Direct Debit team. Call this phone number to setup your monthly or quarterly Direct Debit, or to make an enquiry about your payment dates. If you have an issue with your Direct Debit, you can also notify EDF by calling this number. If you are calling to making a payment, remember to have your card details to hand.

Automated 24-hour bill and meter readings – 0800 015 1736

For automated 24-hour bill and meter readings, call 0800 015 1736. This is an automated helpline with keypad options. Call to query a recent bill or charge on your account, and to submit a meter reading. Submitting a meter reading using the automated system is quick and easy. Simply take down your electricity or gas meter’s displayed number, and type that number in using your phone’s keypad when prompted to do so.

Debt helpline – 0300 330 0519 or 0808 156 6666

Contact EDF Energy for debt help and advice on 0300 330 0519 or on 0808 156 6666. The EDF Energy debt helpline exists to help you if you are struggling to pay your energy bills. Call the Debt Helpline now to discuss your tariff, account and payments with an EDF advisor. If you are struggling to pay your bills, EDF Energy will do their best to assist you. You will also receive independent debt advice based on your individual circumstances.

Pay As You Go (prepayment meter) enquiries – 0800 015 1733

Phone EDF Energy for all prepayment enquiries on 0800 015 1733. This Freephone telephone number will connect you to the EDF Energy pay as you go team, who will assist you with any prepayment account, billing and technical enquiries. If you have a fault with your meter, you can also call this number to report the fault. You can also call this number to order a new prepayment card, or to report your card as lost or stolen.

Fixed tariff enquiries – 0800 096 7355

Call EDF Energy on 0800 096 7355 if your fixed tariff is ending. This is a special number for all fixed tariff customers. It can also be used to manage your fixed tariff account. EDF Energy recommends calling this number if your tariff is coming to an end, so that they can deal with your enquiry swiftly. By calling, you will have the opportunity to renew your existing deal, take out a new tariff or cancel your supply with EDF Energy.

Priority Services helpline – 0800 269 450

Contact the EDF Priority Services helpline on 0800 269 450. Priority Services are for customers who need extra help with their accounts and bills. Customers who are visually impaired, are of state-pensionable age or have a disability can call the EDF Priority Services helpline for assistance. The EDF Priority Services helpline can help you with bills, meter readings, debt, energy use and any specific needs you might have.

Text telephone for customers with hearing difficulties – 0800 096 2929

Phone EDF Energy on 0800 096 2929 if you require a text telephone service. The text telephone service is for customers with hearing difficulties who would benefit from a minicom or text phone service. You can call this number for all customer service and general enquires. Call this Freephone contact number to make a payment, query a bill, check your energy use, renew or cancel your tariff and much more.

International helpline – +44 (0)1138 207117

Call EDF Energy on +44 (0)1138 207117 if you are calling from abroad. This international number is for all customer service and general enquires. Customers should be aware that calls to this number incur significant charges. The call cost depends on the country you are calling from. The exact charges you will receive are dependent on this. Always ask for advice about call charges before calling EDF Energy from abroad.

Tariff sales – 0800 096 4063

Contact EDF Energy on 0800 096 4063 for tariff sales. This Freephone number is for new customers only. If you are calling from a mobile, you can call 0113 820 7117. EDF has a dedicated customer service department for gas and electricity new tariff sales. By calling this phone number, you will get a faster service than if you called a general number. Call to purchase a new tariff, or to make an enquiry about a tariff.

Summary of EDF contact numbers

DEPARTMENT PHONE NUMBER
Customer services 0843 770 5028
Account queries 0800 056 7777
Direct Debit set-up 0800 096 2260
Automated 24-hour bill and meter readings 0800 015 1736
Debt helpline 0808 156 6666
Pay As You Go (prepayment meter) enquiries 0800 015 1733
Fixed tariff enquiries 0800 096 7355
Priority Services helpline 0800 269 450
Text telephone 0800 096 2929
International helpline +44 (0)1138 207117
Tariff sales 0800 096 4063

Business customer services – 0800 096 2255

Call EDF Energy business customer services on 0800 096 2255. This is the dedicated telephone number for all EDF business customers. Call this number to make a payment, to query a recent bill, or for any other general enquires. You can also call to renew or take out a new gas or electricity tariff. If you are an existing customer, have to hand your customer number so that EDF can assist you as quickly as possible.

Business sales – 0800 015 9097

Phone EDF Energy on 0800 015 9097 for business sales. This Freephone number is for new and existing business customers who wish to purchase a new gas or electricity tariff. By calling, you will have the opportunity to chat to an EDF Energy advisor. You will also be able to get a new energy quote based on your individual needs. This business sales phone number is suitable for all small, medium and large businesses.

Business movers – 0800 404 7413

Contact EDF Energy on 0800 404 7413 if you are moving premises. This Freephone number will connect you directly to the EDF Energy business support team, who will be able to assist you in porting your energy tariff to your new premises. They will also be able to assist you in upgrading your tariff, if your current one does not meet your needs. Please note that this number is for EDF business customers only.

Summary of EDF business contact numbers

DEPARTMENT PHONE NUMBER
Business customer services 0800 096 2255
Business sales 0800 015 9097
Business movers 0800 404 7413
Meter readings 0800 404 7421(
International helpline +44 113 820 7118

Complaints – 0800 051 1643

Phone EDF Energy on 0800 051 1643 to make a complaint. This is the official number for the EDF Energy complaints department. Call to speak to a member of the customer complaints team, who will guide you through the complaints process and open an investigation. This phone number is also suitable for existing complaints. If you have already made a complaint with EDF Energy, quote your complaint number when you call.

Alternative contact methods for EDF Energy

You can also get in touch with EDF Energy using the following information:

Contact EDF in writing

The official EDF Energy customer service postal address, which we have provided below, is in Exeter with an EX2 postcode. You can write to EDF Energy about any general enquiries you have and send your letters here:

EDF Energy,
Osprey House,
Osprey Road,
Exeter,
EX2 7WN,

United Kingdom.

EDF Energy customer service email address

There are three EDF Energy customer service email addresses: customer_correspondence@edfenergy.com, occ-contactus@edfenergy.com and customerenquiries@edfenergy.com. These are for all general enquiries.

There are two EDF Energy complaints email addresses: complaintresolutionmanager@edfenergy.com and CSDirector@edfenergy.com.

The EDF Energy large business customer service email address is majorscustomerservices@edf-energy.com.

The EDF Energy large business direct sales email address is directsaletenders@edfenergy.com.

The EDF Energy headquarters (general enquiries) email address is enquiries@edftrading.com.

EDF Energy on social media

Facebook – https://www.facebook.com/edfenergy

Twitter – https://twitter.com/edfenergy

Google Plus – https://plus.google.com/+edfenergy

LinkedIn – https://www.linkedin.com/company/7480/

YouTube – https://www.youtube.com/EDFEnergy

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