We need energy. Specifically, we need electricity and gas. And unless one owns a super-eco home, that means we need an energy supplier.
There are currently around 20 energy suppliers in the UK. Six of those, the big six, control the majority of the market. The next biggest energy supplier outside of these is First Utility. The other energy suppliers are smaller suppliers, owned by global companies, or they are independent. Such suppliers include Ebico, Good Energy, LoCO2, Ovo Energy and Utilita.
The big six, British Gas, EDF, E.ON, Npower, Scottish Power and SSE have come under increasing criticism for their poor customer services in recent years. This has led to an increase in the number of residential and business energy customers choosing to switch their energy supplier. Criticisms have arisen due to the lack of ways to directly contact the big six, most of whom have made a significant financial investment in website’s that have an online ticketing and complaints procedure, and deeply buried direct contact information.
Hence, the need for telephone number directories that provide contact numbers for energy suppliers. Such directories supply telephone numbers that will get you in touch directly with an energy supplier’s customer service department. Call rates vary, however on our service 0843 calls are charged between 1p and 13p per minute for landline customers, plus a call set-up fee and calls from mobile phones are typically charged between 5p and 41p per minute, depending on the provider and the number called.
You can also write to your energy supplier, or get in touch with them on social media – on each of our supplier pages, we have included such information for you. This will give you an alternative way to contact your energy supplier – a way that won’t cost you any money. Many telephone directory websites do not do this; we have included such information to benefit you.
But if you wish to contact your energy supplier, by telephone is still the best way. You might have to wait a period of time before you get through to somebody, but at least when you do you know that your issue will be dealt with swiftly and efficiently. If you have a complaint about your energy supplier and you wish to seek advice, or otherwise do not want to go through your supplier’s internal complaints system, you may wish to check out the Ombudsman Service website, where you can also find information for all energy suppliers.